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“not the florence!!”

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Florence House Hotel and Restaurant
Ranked #3 of 39 Hotels in Portsmouth
Certificate of Excellence
Reviewed 21 November 2013

I had booked for two nights at The Florence however upon arrival I was informed we would be staying over the road at The Somerset but would be returning to The Florence for breakfast. It was a mild inconvenience, as the weather was fine, but had I known this I would not have booked this hotel. I did book using an online booking site but spoke to the hotel prior to arrival where I could have been given this information. The bedroom and bathroom were stylish, clean and comfortable. There was an issue with the plumbing on the first night but it was dealt with quickly and as efficiently as possible with a bottle of wine thrown in by means of an apology. The staff were friendly, helpful and informative of the local area. The location is ideally situated for local attractions and a vast array of restaurants in Albert Rd approx ten minutes walk away. There was a good selection at breakfast which was all very tasty. Room service is efficient and reasonably priced. I would check as to where I was actually staying before booking here again though.

Room Tip: double check with the hotel as to which of their four hotels you are staying at.
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  • Stayed: November 2013, travelled as a couple
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Thank samantha e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 4 December 2013

Thank you for your review. We are glad you liked the room you were in and found our staff able to assist with your needs. We always allocate the best available rooms across our buildings to guests if we have extra availability and I'm glad you liked the room despite the review title. We are pleased you also enjoyed both breakfast and room service.

Thank you again for your time taken in reviewing the hotel.

Best regards

All at Florence House

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345 - 351 of 725 reviews

Reviewed 13 November 2013

I stayed at the Florence for 2 nights and found it to be one of the loveliest, most friendly, well appointed boutique hotels I've ever stayed at. I had a large room at the top of the property which had a desk perfect for working at and a sofa (and king size bed!) for relaxing on: the perfect combination! The staff could not do enough to ensure my stay was nothing less than wonderful, and they even have a small bar in the Reception area where you can buy a glass of wine to relax with in the evenings. It is a 5 minute walk from the sea and has plenty of free on street parking outside the hotel. I will certainly be returning! Thank you Ellie and everyone at the Florence!

  • Stayed: November 2013, travelled on business
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1  Thank Liz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 4 December 2013

Thank you so much for taking the time to review the hotel. We are glad you had a relaxing stay and we hope to see you again soon.

Best wishes

All at Florence House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013 via mobile

Stayed two nights to take part in the Great South Run. Had no idea how close the hotel is to the start/finish line. Lovely atmosphere with mainly other runners, sharing our running stories/finishing times. Had a comfy, spacious room and breakfast and times well catered for the serious joggers taking part in the run. Well done to manager, Ellie and her capable team.

  • Stayed: October 2013
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Thank StargazerBattersea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 10 November 2013

Thank you so much for your review! We will be more than happy to welcome you again next year!

Best wishes,
All at Florence

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Reviewed 29 October 2013

We stayed at florence and somerset for the weekend of our wedding. Ellie and the team were simply amazing! Nothing was too much trouble and they really showed how much they cared about us all at this special time!! The rooms are gorgeous.. So beautifully decorated. The atmosphere was so relaxing ... We were all made to feel so welcome and comfortable. I cannot recommend the Florence /Somerset house more highly. We can't wait to visit again!!!!

  • Stayed: October 2013
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1  Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 1 November 2013

Dear Kate,

Congratulations once again and thank you for choosing Florence House Hotel for this special occasion! We were happy to be a part of your Big Day. Thank you so much for your kind words! We are looking forward to welcoming you again!

Best wishes for your family,
All at Florence

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Reviewed 28 October 2013

Stayed at the Florence House Hotel for the Great South Run, this was my fourth year for both the run and staying at the hotel. Staff are very friendly, the room was excellent, we stayed in Room 6 at the top of the house which was very spacious and very comfortable and the room was very clean. The breakfast was excellent, plenty of choice and a special menu especially for the Great South Run was a bonus. The hotel is literally a five minute walk from Southsea's sea front and many visitors' attractions e.g. The D-Day Museum and also Southsea's shopping area. We actually walked into Portsmouth's Gun Wharf Keys Designer Outlet which also houses the Spinnaker Tower and many eateries, at a leisurely pace it took about 25 minutes. I would certainly recommend this hotel. Have already booked it again for next year's run.

  • Stayed: October 2013, travelled as a couple
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Thank WalesHappyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 1 November 2013

Thank you for choosing Florence House Hotel! We are glad you enjoyed your stay and we are looking forward to welcoming you again next year!

Best wishes,
All at Florence

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Reviewed 20 October 2013

Best nights sleep in hotel for a long time ,soft down pillows and quilt and staff great.Breakfast was excellent,I asked for plain yogurt and it came to our table straight away,nothing seemed too much trouble.

  • Stayed: October 2013, travelled with friends
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Thank Kenton-1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 1 November 2013

Thank you so much for leaving us a review!
We enjoyed having you here and we are looking forward to welcoming you again!

Best wishes,
All at Florence

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Reviewed 18 October 2013

Enjoyed a one night stay in Southsea. The room's decor was modern (with an old fashioned theme) and clean, the shower was very powerful, the breakfast was first class, as was the service throughout. Rooms were quiet We would definitely stay there again.

  • Stayed: October 2013, travelled as a couple
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Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 1 November 2013

Thank you for your kind words. We're glad to know you enjoyed your stay and we are looking forward to your future stay!

Best wishes,
All at Stattons

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Additional Information about Florence House Hotel and Restaurant

Address: 2 Malvern Road, Portsmouth PO5 2NA, England
Region: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#2 Family Hotel in Portsmouth
#2 Business Hotel in Portsmouth
#3 Luxury Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
Price Range: £66 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Florence House Hotel and Restaurant 4*
Number of rooms: 6
Official Description (provided by the hotel):
The Florence House Hotel, part of The Mercer Collection, is a unique boutique style hotel. The intimate arrangement creates a friendly atmosphere. The hotel is housed in an Edwardian residence that has been restored to create a beautiful blend of old and new. We have seven rooms ranging from doubles, to superior doubles and suites. All of our rooms are completely different in style, and offer something to suit everyone whether your taste is contemporary, antique, or vintage French! We have an on-site Fine Dining Restaurant The Kitchen Southsea serving a stunning menu ideal for a special meal or a Boutique Gastro Pub The Florence Arms with a homecooked fresh menu, ales, ciders and fine wines. ... more   less 
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Also Known As:
Florence Hotel Portsmouth

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