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“Very nice place”

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Florence House Hotel
Ranked #3 of 39 Hotels in Portsmouth
Certificate of Excellence
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Very nice place”
Reviewed 12 June 2014

We had a lovely holiday in Portsmouth. Our little hotel was a very good choice, loved it. The hotel room was quite small, but it was okay. Lovely breakfast, friendly staff. We really hope to go back there again!

  • Stayed June 2014, travelled as a couple
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    • Sleep Quality
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Helpful?
Thank SinceMay2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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713 reviews from our community

Traveller rating
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    148
    39
    15
    11
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100
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75
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Grantham, United Kingdom
1 review
Reviewed 1 June 2014

I rang up before booking the hotel, just to find out whether we could park near by. The man I spoke to was so polite, friendly and helpful I knew straight away I'd definitely book my stay.
I stayed here for the night on the 23rd of May with my boyfriend for a trip away to Portsmouth. We were greeted at the door on arrival, checked in, then shown to our room. We stayed in room 3 which was utterly gorgeous!! I've stayed in many hotels but this was definitely my favourite room, It was decorated beautifully! We had a flat screen tv, tea and coffee facilities, en suite shower room, and a very comfy bed. I couldn't fault anything about the room. We also had breakfast in the morning which was wonderful.
The staff were amazing! We booked a taxi to come pick us up in the evening but it was late arriving, one of the staff members was outside looking around waiting for it, while another was on the phone ringing the taxi company to find out where it was. They would do everything possible to help! I could sing praises all day about the Florence House Hotel.
I don't know when I'll be back in Portsmouth again, but I definitely know where I'll be staying!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Hannah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 May 2014

Normally when we stay away with the children, we use a family room in one of the chain hotels as they tend to be cheap and you know what you are getting. For this trip, there were none available in the immediate area for the relevant dates, so we did a bit of research and decided to go 'Boutique'. We had actually booked a family room in the Somerset House Hotel, which is also run by Mercer and is in the building opposite. On arrival, we were met with a very friendly welcome and were told we were being upgraded to Florence House, which would mean that we did not need to cross the road for breakfast in the morning. We were quite happy with this. We were shown to our room (Room 6) , which was on the top floor and was really attractively decorated. The staff quickly showed the children how to acess the Wi-fi and TV so they were able to relax after the journey.

The staff were extremely pleasant and helpful and breakfast was very good indeed, with options to suit most.

Our only problem with our stay was that our children are now getting a little big (They are nearly 11) to share the fold out sofa bed provided in the family room and they didn't have the greatest night sleep (I slept like a log!). This is our issue, not the hotel's, as the bed was clearly identified as being a sofa bed at booking. it is worth thinking about if planning on using the family room for older kids.

We would absolutely staf again if we were in the area without the children.

  • Stayed May 2014, travelled with family
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    • Location
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Helpful?
Thank Sixtoes95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 May 2014

We stayed here for one night last weekend on a flying visit to catch up with some friends. The rooms are beautiful and the bed was so comfortable. The attention to detail was impressive. The breakfast was great. I am gluten intolerant and this posed no problem at all to the chef. The staff were so polite and allowed us to check in two hours early. Overall, I would definitely stay here again and would recommend this hotel to others.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Jellybabyantwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel, responded to this review, 27 June 2014
Thank you for such a lovely review, we are pleased to hear you would definitely stay with us again and it is a huge compliment to hear that you would recommend our hotel to others. Our chef was happy to provide you with gluten free food; we always aim to ensure the needs of guests with dietary requirements are met. Thank you once again and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broadstairs, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

We stayed at No.4 Malvern Rd. which is Floence House Hotel and Gardens ( same people ,newly added hotel.

Beautifully renevated with very comfortable well appointed 'executive' bedroom at less than £100 per night. Very good classy restaurant with a bistro in the next hotel. We enjoyed our stay and would stay again if we return to Portsmouth.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Barry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel, responded to this review, 27 June 2014
Thank you for your review, we are delighted to hear that you found your stay very comfortable. Please do not hesitate to contact us for a return stay in Portsmouth!
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Letchworth, United Kingdom
1 review
Reviewed 13 May 2014

Lovely hotel. Great welcome from staff extremely helpful and pleasant. Ate in The Kitchen restaurant first night and Bistro the second food very good and breakfasts were super. Room sizes did seem to vary but ours was great and spotlessly clean.

  • Stayed May 2014, travelled with friends
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Helpful?
Thank Skier701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel, responded to this review, 27 June 2014
Thank you for your kind words, we are pleased you found the staff welcoming and extremely helpful. Thank you for dining at The Kitchen we are glad you enjoyed the food, also your breakfast. Many thanks and we hope to welcome you back again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haddington, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 May 2014

Booked another 2 night stay at this hotel, stayed in an executive room. I was held up but the hotel allowed my partner to check in on my behalf. We ordered room service one day and ate in the restaurant the following evening and the food and service was excellent. Have already booked another two visits.

Room Tip: I have stayed in room 1 and room 5 and could not fault either.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shnboardman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel, responded to this review, 11 July 2014
Thank you for taking the time to leave our hotel a review. We are pleased you chose to dine in our restaurant and found the food and service to be excellent. It is wonderful to hear you will be staying with us again for a further two visits; we look forward to seeing you again and thank you for the lovely review.
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Additional Information about Florence House Hotel

Property: Florence House Hotel
Address: 2 Malvern Road, Portsmouth PO5 2NA, England
Region: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#2 Business Hotel in Portsmouth
#2 Family Hotel in Portsmouth
#3 Luxury Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): £
Hotel Class:4 star — Florence House Hotel 4*
Number of rooms: 6
Official Description (provided by the hotel):
The Florence House Hotel, part of The Mercer Collection, is a unique boutique style hotel. The intimate arrangement creates a friendly atmosphere. The hotel is housed in an Edwardian residence that has been restored to create a beautiful blend of old and new. We have seven rooms ranging from doubles, to superior doubles and suites. All of our rooms are completely different in style, and offer something to suit everyone whether your taste is contemporary, antique, or vintage French! We have an on-site A La Carte Restaurant The Kitchen Southsea and a Boutique Pub The Florence Arms. ... more   less 
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Also Known As:
Florence Hotel Portsmouth

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