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Florence House Hotel and Restaurant
Ranked #3 of 39 Hotels in Portsmouth
Certificate of Excellence
Reviewed 14 August 2014

Found this hotel on trip advisor on a road trip along the coast I must say we were greatly surprised by this hospitality,cleanleness of the hotel and the quality of the food we would definetly stay again when down this way.thank you florence

Room Tip: A great place to stop handy for most things
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank glostwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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302 - 308 of 737 reviews

Reviewed 3 August 2014

we stayed here for the weekend and the staff are all fantastic and helpful, the room we had was quite small but very clean and comfortable. would recommend and we would stay here again.
there is a nice little bar area so you can have a drink before going out.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank scottry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 22 August 2014

Thank you for taking the time to leave a review. It’s always lovely to hear when guests have enjoyed their stay and thank you for recommending us this is a huge compliment. We would be happy to welcome you back to stay in the future!

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Reviewed 25 July 2014

We recently enjoyed a three-day stay at this hotel and, from the moment we arrived, knew we had made the right choice. The staff are very friendly and efficient, our spotlessly clean room was lovely, with a comfortable bed and a nice en-suite. We ate in the Kitchen Restaurant on one of the nights and the food was extremely good, with equally good service. There is also the choice of eating in the Bistro or the Garden, with different menus. The breakfast menu is nicely varied, with everything you could wish for, and all to a very high standard. Hotel guests are provided with a parking permit for use in the specified zone and, we had no problems in finding a parking space when we returned to the hotel. All-in-all, a delightful and extremely well-run hotel which we would thoroughly recommend.

Room Tip: Not sure about kids' activities or nightlife as these were not things we were looking for, but P...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 30 July 2014

Thank you for taking the time to leave a review, it’s always nice to know when a guest has enjoyed their stay. We aim to provide guests with the perfect service, so we are pleased you found the staff “very friendly, efficient” and your room “spotlessly clean". We are also pleased you chose to dine in our restaurant The Kitchen and found the food “extremely good”. Thank you for recommending us and describing our hotel as "outstanding"- this makes us proud! We hope to welcome you back to stay in the future.

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Reviewed 20 July 2014

I always read the reviews on TripAdvisor, but this is the first time i've actually felt compelled to write one.

I stayed in this hotel last night (Saturday 19 July) in a 'small double room' and it was absolutely fantastic. Upon arrival the staff were very friendly taking me direct to my room rather than just giving directions. I then, with some friends, went to the bar at the back of the hotel where the barman brought our drinks outside to us which was a very nice touch when trying to catch up and enjoy the sun.

The room itself was very nice: very comfy bed, lovely towels, plenty of toiletries and free wi-fi. Two very minor niggles were that the bathroom tap was becoming lose, as was the shower fitting. However these were very minor and did not detract from the enjoyment of the stay at all. Breakfast was absolutely lovely, by the far the best i've had in a hotel in years.

Taxis to the dockyard area are approximately £5 each way.

  • Stayed: July 2014, travelled solo
    • Value
    • Sleep Quality
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1  Thank Adam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 23 July 2014

Thank you for taking the time to write a review- we really appreciate this. We are glad that you were able to spend some time relaxing in the garden. We are pleased to hear that you found the staff “very friendly”. It’s such a compliment to know that you found our hotel “by far the best” you’ve stayed in for years. Thank you for leaving a review and we hope to welcome you again in the future.

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Reviewed 20 July 2014

Portsmouth is a great place to stay with children as there is a lot to see and do. I have previously reported on the dockyards, HMS Warrior, Victory, the Mary Rose Museum, Spinnaker Tower and the D-Day Museum but not where we stayed.

We first stayed at the Florence House Hotel 8 years ago when they had one hotel property and were renovating the second hotel with a restaurant. It was wonderful then and is still wonderful but the Mercer Group have now acquired more properties.

The rooms are very pleasant, up to date, modern with great color schemes, and the staff is always there to assist you. The Restaurant, The Kitchen, downstairs is really wonderful but somewhat expensive, if travelling with children, as it is truly " fine dining" but worth the cost.

I would reiterate what others have said, spotlessly clean, charming, very professional staff, and I would highly recommend one stay there if only for one night. We were there for two nights and saw most of the sights in Portsmouth. We wished we could have stayed longer and if and when we return to Portsmouth would not hesitate to stay in this beautiful boutique hotel again.

Room Tip: WE had the King Room and the Family room as we were a group of 5. and both were very good.
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Russell J. R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 30 July 2014

We are very pleased that you had an enjoyable stay and were able to see a lot of what Portsmouth has to offer. It is wonderful that you returned to our hotel and that you “would not hesitate” to stay here once more. We aim to provide a high level of service to all of our guests so it is lovely to hear that you found our staff were always there to assist you. Thank you for recommending- us we really do appreciate this. Thank you for your kind review and we will be thrilled to welcome you back for your third stay!

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Reviewed 17 July 2014

We stayed for just one night but were very impressed with this delightful hotel nestled in the heart of Southsea, close to the sea front.. It is a beautifully decorated boutique hotel with excellent service, good food, comfortable beds and a lovely en-suite in the room we stayed in. The tea and coffee facilities in the room were plentiful.Parking is limited but we were given a permit allowing us to park in a nearby side street. The staff were friendly, efficient and professional. We stayed for our daughter's Graduation ceremony which necessiated a quick breakfast and checkout, both of which were achieved without at hitch. Delightful hotel which I would recommend and hope to return to in the not too distant future!

Room Tip: We stayed in a Superior Double with a shower.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded 30 July 2014

It is lovely to hear that you have had an enjoyable stay at Florence House Hotel, thank you for the review. Also thank you for recommending us this is such a compliment! We would be more than happy to welcome you back to stay, we hope to see you again soon.

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Reviewed 14 July 2014

We stayed here for one night.
The hotel was very nice, nicely furnished and decorated.
Staff couldn't have been more helpful, service was excellent and they couldn't have been more accommodating.
One detail that let them down, which several guests complained about was that there was no drinking water provided in the rooms. Something that I would have expected in a B&B especially a "boutique B&B"
When I asked the staff they said they had mentioned many times to the owners, but they had refused to provide this service. A great shame at such little cost!!!!
Maybe time to rethink....... Mr Mercer!!!

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Elizabethj37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Florence House Hotel and Restaurant

Address: 2 Malvern Road, Portsmouth PO5 2NA, England
Region: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#2 Business Hotel in Portsmouth
#3 Luxury Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
Price Range: £56 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Florence House Hotel and Restaurant 4*
Number of rooms: 6
Official Description (provided by the hotel):
The Florence House Hotel, part of The Mercer Collection, is a unique boutique style hotel. The intimate arrangement creates a friendly atmosphere. The hotel is housed in an Edwardian residence that has been restored to create a beautiful blend of old and new. We have seven rooms ranging from doubles, to superior doubles and suites. All of our rooms are completely different in style, and offer something to suit everyone whether your taste is contemporary, antique, or vintage French! We have an on-site Fine Dining Restaurant The Kitchen Southsea serving a stunning menu ideal for a special meal or a Boutique Gastro Pub The Florence Arms with a homecooked fresh menu, ales, ciders and fine wines. ... more   less 
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Also Known As:
Florence Hotel Portsmouth

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