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All reviews parking permit lovely hotel sea front top floor beautiful room comfortable bed mercer collection mercer group stayed for one night enjoyable stay a lovely stay street parking breakfast room full english two night stay min walk gunwharf quays
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Reviewed 18 November 2023 via mobile

Our first experience staying at the Florence, which we thoroughly enjoyed with our little pug with us. The staff were excellent, welcoming and helpful to all three of us. Lovely room, nice and spacious, great standard of furnishings.
The breakfast was fantastic both days and can highly recommend the eggs benedict. Look forward to our next visit. John, Angela and Pablo the pug

Date of stay: November 2023
Trip type: Travelled as a couple
Thank M4627IPjohnw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2023

We have just returned from Florence House Hotel. We booked this hotel as it was in walking distance of the Kings Theatre. We stayed in an executive king room (Room 3) which I could not fault. Very spacious with a comfy bed. The staff were all really helpful and efficient. We ate at the Florence Arms and, again, staff were so helpful and the food was fab. The breakfast menu was extensive and nothing was too much trouble. We will definitely be back.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank U7477TYlauras
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2023

Beautifully decorated room (Room 5) friendly/ helpful staff, great value for money.

We stayed in room 5, fabulous comfortable bed but up 3 flights of stairs worth knowing if you have mobility issues.

Food - good choice for breakfasts eggs benedict, eggs florentine along with the usual cooked breakfast etc. Good quality ingredients (sausage, bacon, orange juice, poached egg)

We ate in the affiliated gastro pub over the road, in the evening, again food very good and nice vibe. Again refurbed from when we visited last.

Loved the decor, we visited previously just after covid and rooms and communial areas have been improved further - it was nice before! Outside areas also nicer for warmer months and loved the new seated patio area.

We paid for guaranteed off street parking, which was £10, which was cheaper than parking locally on the streets which was £13.50 for 24 hours, so we felt was worth it.

Good location, easy walk to sea front, pier, beach bar etc. Gun Wharf Quays only 10min drive.

Would come back again, for the third time, for a good value, good quality mini break. 👌

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank andrea p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2023

Lovely, well equipped bedroom, very friendly reception staff, but the hotel was let down by its breakfasts. We stayed for three nights, and each morning, though cooked fresh, the breakfasts were very disappointing. the choice had to be made between fruit and yoghurt or a cooked breakfast. Come on....in a four star boutique hotel one would expect an array of cereals, fruit, yoghurts, breads, pastries to help yourself to as well as the cooked breakfast. Sadly the cooked breakfasts were not up to scratch; however we had the eggs, they were always overcooked and the breakfasts were never very hot.
We had been so looking forward to coming here , but will not be returning.

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank wendyanddavid536
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reception H, Owner at Florence House Boutique Hotel, responded to this reviewResponded 30 October 2023

Thank you for taking the time to leave a review. We're delighted to read you liked your room and were well looked after by staff.

We are however most sorry to read about your breakfast comments. Firstly we certainly don't make guests choose between continental items and cooked - guests can have both these options (fruit, yogurt, cereals, toast etc and cooked items) when breakfast is included as explained when staff seat you and take the orders. As, sadly, no direct feedback was left during or after the stay we can't work out who you are to be able to check in with whomever may have served you on day 1 about this. As you indeed mention, this wouldn't make sense in our type of property so it's such a shame this wasn't queried at the time instead waiting to write about your disappointment after you've stayed when it's too late for us to correct you and serve exactly what you were hoping to enjoy from the expansive menu.
I'm sorry you felt breakfasts were not hot - everything is freshly cooked and comes from the stove to the table so we are unsure why this would be.
We're disappointed you won't be returning based on this one issue - some direct feedback during or post stay would have meant we could have addressed and resolved the disappointment that has caused you not to want to return.
As a prolific TripAdvisor user we'd encourage you to feedback to your places of stay at the time, not just once you've departed, and the staff maybe able to improve your stay then rather than learning of a very quick to resolve problem days after you've departed. Of course you can still review the property as you wish but it ensures the property has the best chance of making your stay a good one which is always every hospitality venue's goal. We wish you a good stay wherever you choose for your next stop in Portsmouth.

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Reviewed 29 August 2023

Stayed in Florence Suite and had a lovely stay. The staff is what made the stay so great, lovely people and we would recommend to anyone to stay there. The location was ideal for Victorious Festival. Thank you to every single one of you at the Malvern Road Florence Suite and Hotel you are doing a fantastic job, we hope to return in a quieter time of the year all being well.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Nettycan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reception H, Owner at Florence House Boutique Hotel, responded to this reviewResponded 3 October 2023

Thank you for your lovely comments about the staff team - really very kind. We hope to see you again outside of the busy Victorious weekend!

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