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Reviewed 10 October 2013 via mobile

The place is clean and the owners pleasant, helpful and attentive. Good location near Albert St where there were shops restaurants and pubs, and close to the sea. All night partying students over the road kept me awake, which is a shame.....

Stayed: October 2013, travelled on business
Thank F13LEX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2013

The breakfasts were well cooked and the bedroom contained a large, comfortable bed. The "bathroom" (toilet, washbasin and shower) was the smallest I have seen. It looked like a converted wardrobe. Anyone suffering from claustrophobia beware! A first glance it looked dirty but this was due to the old, chipped tiles. In actual fact it was clean. We had to hang our clothes on a rail over the coffee/tea making facilities. The bedroom carpet looked old and stained in places. For £70 I expected better.

The guest house is on a very busy road so we were often woken by noise from traffic and people.

The Abbey Lodge is full of (plastic) flowers and is well decorated. Guests are expected to pay for all nights in advance and are told not to check in until 16.00

Room Tip: Ask for one at the back of the house.
  • Stayed: May 2013, travelled as a couple
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1  Thank Hadley94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

Great budget accommodation, clean rooms/bathrooms, friendly staff, top breakfast cooked to order. If you have watched the hotel inspector on channel 5 and seen how Alex Polizzi advises best practice about how to best greet guests, be knowledgeable about your area and have clean welcoming rooms then you will certainly get that here.
Look at the price of a premiere at short booking notice (they wanted £120 the night I stayed) and what you get at a premiere (a room minus breakfast, unless you want to pay more). Compare that to a local independent value for money guest house with a welcoming approach to their guests, I know what I'd chose every time.
Yes I will stay again, thank you

  • Stayed: July 2013, travelled on business
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Thank Leigh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2013

If you want to be treated with disrespect and rudeness then this is the place for you, both Linda and her husband have a lack of understanding of what it means to treat customers with respect and are terribly rude. My partner and I recently booked to stay here based on the fact that the abbey lodge website said check in was from 14:00 onwards. After booking (and paying in full) we received an email stating that we were only able to check in from 16:00.

Upon questioning, we were promptly (and very rudely) told that a check in from 14:00 could not be 100% guaranteed. They said we’d have to “attempt” to call them upon arrival to see if they could let us in. Realising that they couldn’t accommodate our request or meet the conditions laid out on their own website we had no other choice but to cancel the booking, at which point we were charged a £10 cancellation fee. Absolutely appalling considering that the only thing we did wrong was trust what their own website said (questionable what else they lie about). The refund process was also problematic with only £10 originally being transferred back to me, I needed to chase for the remaining balance. On email they appear ‘nice as pie’, be warned that they are have an inability to provide any kind of customer service and are aggressive on the phone (which they can do because it isn’t recorded and can’t be passed on like an email!).

My advice would be to avoid staying here unless you want to turn a pleasant night away into a stressful a fair.

  • Stayed: June 2013, travelled as a couple
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9  Thank J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2013

Stayed here for one night and it was perfect. Greeted by friendly owner on arrival. Room was all that I needed, clean, tidy, tea, coffee, snacks. Very comfortable bed. Breakfast was a highlight, all the food that you could possibly want and cooked fresh to order. Even some muffins and cookies to take away. Only slight negative would be the noise transferred through the floors and walls from other rooms. It's only minor noise and expected from these the old English style buildings.
Highly recommend staying here, I would come back for sure.

  • Stayed: June 2013, travelled solo
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Thank westc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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