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“Cancelled Stay in Ebor”

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Hotel ibis budget Southampton Centre
Ranked #22 of 25 Hotels in Southampton
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1,351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
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English first
Stafford, United Kingdom
Level 5 Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 2 May 2012

visited southampton to witness the Saints 4 - 0 win over Coventry & fantastic return to PREMIERSHIP FOOTBALL.

We stayed for 2 nights & cannot really fault it for the price we payed £33 per night double room.
Rooms very basic but clean & location was excellant.

Would certainly return at the current prices.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JOHNNIESStoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etap-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 5 May 2012
I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,

Gerardo Souto
General Manager | Etap Hotel Southampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 28 April 2012

Stayed at the Etap Southampton this week for one night. The hotel is ideally situated for the town centre with ample parking. The staff were friendly and helpful. Rooms clean and in good condition. Breakfast , continental and plentiful. Cheap budget hotel but very good standard.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GCrWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etap-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 1 May 2012
Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Etap Southmpton again very soon.
Kind regards,

Gerardo Souto
General Manager | Etap Hotel Southampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level 5 Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 April 2012

We stayed here for one evening only as we were due to embark on a cruise the next day.

We knew it was a budget hotel, but that was OK for one night's stay as we didn't expect the Ritz. The room was very basic; it reminded me of the type of room you get in university halls of residence. However, it was warm, clean and comfortable.

We did find it a bit noisy as it was a city centre hotel on a Saturday night and we could hear all the revellers on their way home from the pubs and nightclubs.

We had paid for the "all you can eat" breakfast but this is just a continental type; there's no full English, just cereals, croissants, toast etc. and tea, coffee and juice. Some of the hotel's guests had come down to the dining room in their PJ's and dressing gowns, which you would definitely never get in one of the "upper end" hotels. The dining room was reminiscent of a works canteen.

I would say the Etap Hotel is fine for one or two nights; it's cheap and cheerful and you get what you pay for.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bollinger_Babe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etap-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 27 April 2012
Many thanks for the review. We always welcome feedback and my team. I hope we can be part of your future travel plans.

Kind regards

Gerardo Souto
General Manager | Etap Hotel Southampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 April 2012

Sink in the room, shower in the room with glass door exposing all assets to the rest of the room,Toilet basicly in a cubard, one plug between three people people! No mirror other than by the sink area. Had to make my own bed. Holes in one of the bed sheets. No where to change in private. No telephone in room- in case of emergencies or to ring for room services. Had to pay for car park.
Close to town and places to eat. Tv in room and a window that opens.
Not ideal for more than one person. Very unlikely to stay again.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MILLAR86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etap-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 27 April 2012
Many thanks for letting us know your thoughts, and rest assured we will look into this matter. Please give me a call to discuss things at your convenience.

Kind Regards,

Gerardo Souto
General Manager | Etap Hotel Southampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool
Level 5 Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 April 2012

We booked a weekend in Southampton to commemorate 100 years of the Titanic and to visit Beaulieu Motor Museum. The hotel is basic but all we needed for the weekend. On arrival, the night staff told us it may get noisy on the Friday and Saturday nights. We were put on the 4th floor. He said he might move us. We thought nothing of it and slept well on the Thursday night even though the bed was quite hard. At 3:30am on the Saturday morning and 4:00am on the Sunday morning some extremely rude and inconsiderate groups of girls and lads descended on the 4th floor making a lot of noise for approx 2 hours. On the first night the lads were spoken to by security but carried on with the noise and were not asked to leave. On the 2nd night the noisy girls were not spoken to and continued to be noisy and wake everyone up on the 4th floor. We were disgusted at how the hotel seems to have a reputation for noisy groups being allowed to come in drunk and wake up other guests with their inconsiderate behavoiur. The night staff that warned us must have known there would be trouble like this when we arrived but no one made any effort to stop the noise, move our room or have us placed in a 1st floor room (where alledgedly there would be no noise) from the outset. We booked in January and thought we would have better treatment. We walked out of our room in the mornings to find burger buns and chip boxes all over the corridor! In addition, my partner spoke to a man in the lift who said he had a sleepless night on floor 3. Therefore the noise from these drunken individuals travelled downstairs. I like a drink with friends and a good night out but would NEVER go back to a hotel and do that. If I did I would expect the hotel staff to sort the problem out efficiently. I realise that this hotel is basic and cheap and I appreciated the room, the hard working cleaners and the location very much so, however I was furious that the noise was allowed to continue throughout the night upsetting other hotel guests that were there to have a pleasant weekend in Southampton. I also realise it was not the hotel staff that made the noise however I do feel there should have been more effort to: 1) put us in a room where they knew there would be no noise over the weekend from the outset 2) ensure security ejected the noise makers instead of have them stay at the hotel and return the night after 3) Follow up and follow through their requests for no noise after the parties had been warned. If these people had been dealt with the hotel would not have a reputation for 'noisy groups'. Mr Manager - you need to do something about this as our pleasant days in Southampton turned in to very unpleasant nights :( We left on the Sunday morning to a member of staff saying, "put your key in the tub" - not, "I hope you had a lovely stay, have a sfae journey home, etc, etc". It seems that security, monitoring of rowdy guests AND customer service need a major review at this hotel.

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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etap-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 27 April 2012
I’m sorry we failed to live up to your expectations. The team and I at Etap appreciate your feedback, though, and we are addressing the issue. Please feel free to email me on h6209-gm@accor.com to discuss further.

Kind regards,
Gerardo Souto
General Manager | Etap Hotel Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ibis budget Southampton Centre

Property: Hotel ibis budget Southampton Centre
Address: 3 West Quay Road | Western Esplanade, Southampton SO15 1RA, England (Formerly Etap Hotel Southampton Centre)
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Green Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel ibis budget Southampton Centre 2*
Number of rooms: 124
Official Description (provided by the hotel):
Raphaella YVER, the Manager of the Hotel ibis budget Southampton Centre would like to welcome you. Hotel ibis budget Southampton Centre is a low-cost hotel situated in central Southampton, close to the shopping and nightlife of Southampton city centre and easily accessible from the M27. The hotel has 124 contemporary guest rooms and is 100% non-smoking. Each room has en-suite shower, air cooling and flat-screen TV with freeview channels. Free WI-FI throughout. 24/7 reception, 24/7 snacks/drinks and as much as you can eat buffet breakfast at £5.50. On-site car-park from £6 for 24 hours. ... more   less 
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Also Known As:
Etap Southampton

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