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“Central Hotel”

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Hotel ibis budget Southampton Centre
Ranked #22 of 24 Hotels in Southampton
GreenLeadersSilver level
Poole, United Kingdom
Level 6 Contributor
214 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Central Hotel”
Reviewed 30 September 2012

This was our second stay and unfortunately not as good as the first. When we arrived to check in all staff were sat talking and did not seem to be aware that we were waiting. The room was on the 3rd floor and could really have done with a bit of a renovation. They do provide towels but very small and thin.
However hotel is in a very good position and you get what you pay for it is a budget hotel so don't expect 1st class service.

Room Tip: Ask for 1st floor room
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chrisb1233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 2 October 2012
Many thanks for your comments. We appreciate all feedback. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to the Ibis budget Southampton very soon.

Kind regards,
Gerardo Souto
General Manager | Ibis budget Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (201)
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English first
Staffordshire
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 September 2012

just what the name says budget.

If you want a clean room with a bed in it that what you get if you want a clean room with a kettle digital tv channels tea coffee shampoo mini bar or anything else then you will need to pay more money and go to another hotel.

Come on what do you want fro £38 and this is the total i paid with breakfast and parking charges

The staff are polite and friendly the all you can eat / drink continental breakfast is adequate the rooms are clean well proportioned.

All in all a pleasant stay virtually in the city center what more could you want for your money.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andyco11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 24 September 2012
Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Ibis budget Southampton very soon.

Kind regards,

Gerardo Souto
General Manager | Ibis budget Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 September 2012

I stayed in this hotel first off back in May, during that stay we were accused of not paying for our room and dragged out our beds at 3 am to prove we had. Letting this go we stayed again 2 weeks ago, we had no trouble however the week after my friend was charged £60 buy the hotel with no authorisation or knowledge this had happened. When trying to ring up to see why they had charged her credit card they said we had a complaint which they couldnt prove, conveniently the manager was never available, they then wouldn't answer our calls and even started hanging up on us. If they are going to charge us without reason at least have the balls to speak to us. They are Money grabbing cheap and disgusting.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katherynbentley1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 19 September 2012
Many thanks for your feedback and I’m sorry that you were disappointed. I am personally looking into this.Rest assured we will address them.

Kind regards

Gerardo Souto
General Manager | Ibis budget Southampton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, United Kingdom
Level 5 Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 September 2012

We stayed here on 27 August before travelling to the port. The hotel is right across the road from the train station so we walked it with three cases with ease, found the staff really helpful, even booking us a taxi for the morning to take us to the port. The rooms were basic but clean. We paid £28 for the room, you can't complain really can you? Great location, McDonalds and TGI Friday next door for quick bite to eat. My parents are staying there in a few weeks following my recommendation!

  • Stayed August 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Travellingwiganer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 14 September 2012
My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. . We look forward to welcoming you back at Ibis Budget in Southampton.

Kind regards,

Gerardo Souto
General Manager | Ibis budget Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level 5 Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 September 2012

Stayed here in March and it is horrible, extra keys for our room were dished out to others not in our group, staff are rude and the facilities are awful. Our room smelt of urine and when we complained were were simply told there is nothing we can do as we are full.

For £12 a night I was not thinking much however i would not stay here again if you paid me, terrible place with terrible customer serivce.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Stubinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 14 September 2012
I’m so sorry that you were disappointed by your experience saying with us at Ibis Budget in Southampton. I appreciate the feedback and rest assured that we take all comments very seriously and we will look into this matter.

Kind regards,

Gerardo Souto
General Manager | Ibis budget Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level 2 Contributor
5 reviews
Reviewed 4 September 2012

Budget hotel without frills, suited to those who are only looking to sleep and move on.
Tea and coffee on offer at a cost of £1 each available 24 hours. Located next to macdonalds of you need anything.

Dont expect the ritz for the price you're paying you get what you get.

Staff really friendly and happy to help, they are available 24 hours and we had no problems. Rooms are clean and tidy and towels provided.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris6179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 5 September 2012
Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Ibis budget Southampton very soon.
Kind regards,

Gerardo Souto
General Manager | Ibis budget Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2012

Small, but perfectly formed! Will take own kettle, cups and tea and large towels next time. Ideal location for central Southampton, very close to shops and reataraunts. Would use this chain of hotels again.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Valerie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this review, 5 September 2012
Thanks for leaving your thoughts here. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.
Kind regards,

Gerardo Souto
General Manager | Ibis budget Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ibis budget Southampton Centre

Property: Hotel ibis budget Southampton Centre
Address: 3 West Quay Road | Western Esplanade, Southampton SO15 1RA, England (Formerly Etap Hotel Southampton Centre)
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Green Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel ibis budget Southampton Centre 2*
Number of rooms: 124
Official Description (provided by the hotel):
Raphaella YVER, the Manager of the Hotel ibis budget Southampton Centre would like to welcome you. Hotel ibis budget Southampton Centre is a low-cost hotel situated in central Southampton, close to the shopping and nightlife of Southampton city centre and easily accessible from the M27. The hotel has 124 contemporary guest rooms and is 100% non-smoking. Each room has en-suite shower, air cooling and flat-screen TV with freeview channels. Free WI-FI throughout. 24/7 reception, 24/7 snacks/drinks and as much as you can eat buffet breakfast at £5.50. On-site car-park from £6 for 24 hours. ... more   less 
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Also Known As:
Etap Southampton

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