Phoned from New Zealand to pay for sons accommodation on day of reservation. Would not accept my credit card, (which I booked online with)I was following procedure as per booking confirmation letter making prior arrangement. Reception was very rude kept interrupting & when I asked to speak to someone whom could communicate with better english I was called racist (this is totally unacceptable) she continually cut me off, i was told there was no Management on duty until Tuesday (I phoned on Sunday) Upon asking her name she at first refused to give it to me, I finally got her name after asking repeatedly. Followed this up with 2nd call to hotel spoke to another and was told to book elsewhere. Also phoned NewZealand chain whom said I could've got email authority to pay, which is what I was asking for.
- Official Description (provided by the hotel):
- Raphaella YVER, the Manager of the Hotel ibis budget Southampton Centre would like to welcome you. Hotel ibis budget Southampton Centre is a low-cost hotel situated in central Southampton, close to the shopping and nightlife of Southampton city centre and easily accessible from the M27. The hotel has 124 contemporary guest rooms and is 100% non-smoking. Each room has en-suite shower, air cooling and flat-screen TV with freeview channels. Free WI-FI throughout. 24/7 reception, 24/7 snacks/drinks and as much as you can eat buffet breakfast at £5.50. On-site car-park from £6 for 24 hours. ... more less
- Reservation Options:
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- Also Known As:
- Etap Southampton