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“Higher than Expectations”

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Hotel ibis budget Southampton Centre
Ranked #22 of 25 Hotels in Southampton
GreenLeadersSilver level
Reviewed 1 August 2014

This hotel offered a comfortable and low-budget room which is exaclty what we wanted. There were just two of us and we only stayed for 3 nights. It's certainly not for people looking for luxury, but it's in a great location and seemed very clean/well-kept. Our room itself was also quite modern with good AC, leaving us more satisfied than we initially expected.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank BDadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Raphaella Yver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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632 - 638 of 1,389 reviews

Reviewed 1 August 2014

Booked this hotel with a group of friends with the intention of going for a night out. The rooms are cramped but clean just as you would expect with a budget hotel the décor is basic. The shower is essentially a cupboard size with a hole so you can see if and a relatively see-through shower door- not ideal as we are all friends not couples. It is close all amenities in Southampton and very near the city centre which is a bonus and close to the coach stop which is exactly what we wanted. The staff seemed bored and grumpy but again this is expected from a budget hotel. We got given one normal and one disabled room which had a significantly bigger shower/wet room. The bunk bed are uncomfortable but overall a clean place did not exceed expectation but is very close to many things good for a group of friends going for a night out.

  • Stayed: October 2013, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Sean N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Raphaella Yver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

I spent one night in this hotel because I could not get another in my price range on this particular night. The price for one night here was £76 plus a charge of £6 for parking. I was given a disabled room which I was not informed about before booking. The room was 'okay' but the bed is so close to the floor and was like a rock, The bathroom sink is also very low. The shower was disgusting, being a wet room with a filthy curtain round the shower area. No kettle to make a hot drink and no hair dryer. For a budget hotel at a price of £40 a night this is what you would expect, but for a price of £85 it was a total rip off. I hated it and will never stay in an Ibis Budget hotel again. I have stayed in the other Ibis range of hotels and they are fine. If you are going to have a budget hotel with the basic minimum of facilities due to the fact it is cheap...keep the price budget!!

Room Tip: Don't go there if the price is over £40
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  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
2  Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Raphaella Yver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

No one expects great things from a budget hotel, but a mattress that doesn't feel like it was filled with pebbles wouldn't be a big ask would it?
Anyone who has stayed in an Ibis will know that their rooms are pressed out of some generic mould and made of plastic, but this one was made in a factory which also produces small prison cells. To add to the effect the walls are painted institution green.
I would recommend visiting your GP for a Prozac prescription before you stay for any longer than a night. Oh and if you want coffee there is a MacDonalds next door, because there are no facilities in the room and the drinks on site are expensive and vile.
The staff are pleasant and as helpful as they can be given the circumstances, but the look of pity in their eyes as they check you in is quite telling...

Room Tip: Stay somewhere else.
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  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Mrs T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Raphaella Yver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

good hotel, just the two off us stopped for one night in bubble room. you get what you pay for, our room was clean, tidy with clean towels waiting for us. good lighting and air con along with tv. Ii is like staying in a modern student dorm, just right for us two. possibly not for fussy people or family's seeking luxury.
staff are welcoming and friendly and helped us with our questions. dint stop for breakfast as MacDonald's is 10 yards round the corner. paid £6 for parking right out side for 24hours.

Room Tip: we booked last minuet make sure you read what you get with the different rooms.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank sez555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Raphaella Yver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

We stayed at this hotel as a family of three overnight for our next day ferry to Isle of Wight. I chose this place only because it is close to SOTON - ECOWES the ferry terminal. It was a disaster. untidy rooms, bathroom like a rocket capsule, missing steps on the ladder for climbing the bunker beds, awful breakfast for £4.95, boiling hot weather and AC not working, free wi-fi that is NEVER available in your room. We were so excited about our ferry travel next day and I was disappointed to see my 8 years old son dozing off on the ferry at 11:30AM because he couldn't sleep whole night.
A........V..........O.............I............D !!

Room Tip: Avoid room 27
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank vivax74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Raphaella Yver.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank RHRH05
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel ibis budget Southampton Centre

Address: 3 West Quay Road | Western Esplanade, Southampton SO15 1RA, England (Formerly Etap Hotel Southampton Centre)
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Green Hotel in Southampton
Price Range: £33 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel ibis budget Southampton Centre 2*
Number of rooms: 124
Official Description (provided by the hotel):
Raphaella YVER, the Manager of the Hotel ibis budget Southampton Centre would like to welcome you. Hotel ibis budget Southampton Centre is a low-cost hotel situated in central Southampton, close to the shopping and nightlife of Southampton city centre and easily accessible from the M27. The hotel has 124 contemporary guest rooms and is 100% non-smoking. Each room has en-suite shower, air cooling and flat-screen TV with freeview channels. Free WI-FI throughout. 24/7 reception, 24/7 snacks/drinks and as much as you can eat buffet breakfast at £5.50. On-site car-park from £6 for 24 hours. ... more   less 
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Also Known As:
Etap Southampton

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