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“Ibis Budget. Problem with Air Conditioning Unit”

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Hotel ibis budget Southampton Centre
Ranked #23 of 25 Hotels in Southampton
GreenLeadersSilver level
Reviewed 4 August 2014 via mobile

Always stay here. Never had any issues previously. We stayed there beginning of August for 5 nights. The room was never cleaned once during our stay. Had to ask reception each day for towels. Air conditioning unit was constantly dripping water which left lots of water on the floor.
WiFi good. Location excellent.
I am staying there again from 14th August for 4 nights. Hope to see an improvement.

Stayed: August 2014, travelled as a couple
Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 10 August 2014

I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 2380 227 705 to discuss this further. Kind regards, Raphaella Yver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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665 - 671 of 1,431 reviews

Reviewed 3 August 2014

When I first saw the hotel I thought this looks like a youth hostel I stayed in when I was in secondary school (the youth hostel was more comfortable as a matter of fact). Once I stepped inside I saw the horrible restaurant, if you can call it a restaurant. The desk workers was relatively helpful and we got to our room (and again if you can call it a room) it is a bed, with two cupboards which are a shower and bathroom apparently. The "bunk bed" is a disgrace with both beds being rock hard and the single on top of the double wasn't even made the sheets were just there. We had to live out of our suitcase due to the lack of a wardrobe, it was a pole attached to the wall (classy). I would not recommend staying here actually I would rather never mention it again.

  • Stayed: August 2014
    • Value
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2  Thank Connor_Henbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person. Please could you contact me on 02380 227 705. Kind regards, Raphaella Yver.

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Reviewed 3 August 2014

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank 6,026
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 10 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 August 2014

Positives - Walking distance from Southampton Train Station, beside McDonalds for breakfast, close to TGI Fridays, good bar at the main Ibis Hotel beside the budget hotel & cheap price.
Negatives- For three people the third bed is a bunk bed over a double bed, as my son is taller than me and it was very uncomfortable for him. Also the shower cubicle is beside the bed with a see-through glass door, again not great with a teenager.

  • Stayed: July 2014, travelled with family
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    • Rooms
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Thank touristBev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Raphaella Yver.

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Reviewed 1 August 2014

Spent only one day with my girlfriend there. Rooms are extremely small, shower looks like a cupboard and I even wasn't able turn around inside, toilet the same. The walls is like from cardboard, seemed that I hear someone is snoring three floors above! Parking is payed. Staff is very inhospitable - I had a problem with one of my credit cards and staff said that I must provide details for the other one BY PHONE immediately (one day before) otherwise they will cancel my booking with charging some fee.
I will never stay in this chain of hotels ever more!

Room Tip: Choose another hotel!
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  • Stayed: September 2013, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Dmitry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Raphaella Yver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank mikeelm
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 August 2014

Family room booked for an overnight stay. The third bed was a bunk over the double bed. The bunk was not made and when I mentioned this to reception I was told it was hotel policy not to make the bunk bed due to health and safety for their employees. So they don't mind 60/70 year olds swinging from the bunk in an effort to make the bed but too much for an employee. The sheet that was left to make the bed was crumpled and looked as if it had been slept in before, a fresh sheet and duvet was provided upon request. At the end of the day I guess we got what we paid for but we won't be coming back. At our age we'd like a little more comfort.

Room Tip: Only go for this if you really can't afford anything else
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  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibisbudget-Manager, General Manager at Hotel ibis budget Southampton Centre, responded to this reviewResponded 4 August 2014

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Raphaella Yver

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel ibis budget Southampton Centre

Address: 3 West Quay Road | Western Esplanade, Southampton SO15 1RA, England (Formerly Etap Hotel Southampton Centre)
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Green Hotel in Southampton
Price Range: £29 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel ibis budget Southampton Centre 2*
Number of rooms: 124
Official Description (provided by the hotel):
Raphaella YVER, the Manager of the Hotel ibis budget Southampton Centre would like to welcome you. Hotel ibis budget Southampton Centre is a low-cost hotel situated in central Southampton, close to the shopping and nightlife of Southampton city centre and easily accessible from the M27. The hotel has 124 contemporary guest rooms and is 100% non-smoking. Each room has en-suite shower, air cooling and flat-screen TV with freeview channels. Free WI-FI throughout. 24/7 reception, 24/7 snacks/drinks and as much as you can eat buffet breakfast at £5.50. On-site car-park from £6 for 24 hours. ... more   less 
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Also Known As:
Etap Southampton

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