We booked room2 for our visit to Paultons Park, only 15-20 drive away, easy relaxed check in, upon arrival when we got up to our room, a window was left open by the cleaning staff in error so the room was very cold on one of the coldest days, and after spending the day outside in the cold with a 3 year old we were looking forward to a nice warm room, after switching on the heating after 20 minutes called the number provided in the room, to check we had used the heating correctly and spoke to Michelle the rooms manager who looked into it and was really apologetic, and straight away asked if we would like to change rooms and upgraded us. After a little while the room warmed up and was nice and toasty and we decided to stay in the same room, but Michele organised a mini hot water bottle and hot milk for my three year old which she was soo pleased with, Thank you Michelle! The room is a great size and more than what you would expect for the price, it’s like a mini studio apartment mini kitchen with a small hob, sink, fridge, and a dish washer, iron and ironing board, large bathroom with shower, next time we’re in Southampton would definitely only consider staying at room2!