We made a booking directly with this hotel in June for a weekend in July. It was a special occasion and a very precious weekend away without the children! One week before we were due to travel they rang us up so say they were full and could not accomodate us. They offered to book us into another hotel 'round the corner' but we declined. Obviously we suspect they got a more lucrative booking and therefore bumped us off, but regardless of the reason we consider this to be appaling customer service/organisation and would never book here again.
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