Despite being told our room was guaranteed to be ready by 3pm it wasn't and despite having a deluxe room it was incredibly crowded as we have two children and the sofa beds were made up. There was no room to manoeuvre around the additional beds, and the sofa bed mattresses were INCREDIBLY uncomfortable. I just thought it was my teenager doing the usual teenage complaining, until I tried it myself - I can honestly say I have never laid on such an uncomfortable bed in my life. They really would have been better off on the floor. Luckily we found some blankets in an overhead locker in our room - they had stains on them, but I put them underneath the sheet and my teenager did manage to sleep eventually. The room was uncomfortably hot, the window was broken and hung by one corner when opened, and there was a pile of dust and hair by the towel radiator in the bathroom. This was supposed to be a deluxe room. What a joke!
The only good thing about this hotel was the food - breakfast was nice and the eating areas were pleasant. However, there is absolutely no way I would ever set foot in this place again, especially since there is a Premier Inn within sight of this hotel, and I've had much better and cheaper experiences staying in those.
If you're staying here - good luck, hope you have a much better experience than us.
- Official Description (provided by the hotel):
- Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more less
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- Also Known As:
- De Vere Grand Harbour Hotel Southampton
- De Vere Grand Harbour Southampton
- De Vere Hotel Southampton