My mother and I have just returned from a 'luxury' spa break at the Grand Harbour Hotel. Room was great and the food at the No. 5 restaurant (both dinner and breakfast) was faultless. However, the spa (the main reason for which we had booked the break) left a lot to be desired. Only staying one night at the hotel we were hoping to make the most of the spa facilities, however, on our arrival at the spa we found that both the steam room and the jacuzzi were out of order. Considering that these are vital components of a 'luxury spa break' (and half the facilities on offer in the pool area) and the fact that I had paid what I considered to be not an insignificant amount of money to treat my mother, I complained to the staff on duty. None of the staff seemed to be bothered with my concerns and only assured me that the steam room would be fixed by thursday (little use to us as we were leaving on the tuesday). I have since written a letter of complaint to the spa manager and have had no response. Poor spa experience and poor staff service.
- Official Description (provided by the hotel):
- Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more less
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- Also Known As:
- De Vere Grand Harbour Hotel Southampton
- De Vere Grand Harbour Southampton
- De Vere Hotel Southampton