I had a horrible stay at this hotel the staff where rushing and gave us the wrong room there was no hot water to take a shower was told it was fixed after dinner but the next morning no hot water again. When I complained for the second time I found out I was in the wrong room and was told sorry you could not have a shower but you could of had a bath. The hotels web site does not tell you that some rooms have showers but you can not use them have a bath. The hotel were not helpful on giving a refund as I had booked and paid for the room with Agoda . Com
so we left having slept in a cheaper room than we had paid for and not been able to take a shower
And no refund.then ten days later they USED MY CREDIT CARD with out contacting me they had my card details as it was the card I gave them when I checked in for security of any extras the room had already been paid for and we did not have any extras. It's cost me money and time to get this sorted and all they can say is sorry for all the mistakes.Do not stay at this hotel.
- Official Description (provided by the hotel):
- Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more less
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- Also Known As:
- De Vere Grand Harbour Hotel Southampton
- De Vere Grand Harbour Southampton
- De Vere Hotel Southampton