Me and my family of my wife, my son, my daughter-in-law & my grand-son prebooked this hotel for 2 Deluxe rooms, sea facing for 23-24NOV13.
On reaching we were given Room Nos:147 & 148, the former sea facing while the latter back-side facing.
The reception desk was not very good. Room 147's heating was not working, although the staff tried to rectify it, including the then Manager there, Mr Ken, but to no avail. Ultimately we were provided with a small heater.
Room 148's hot water in the wash room was certainly not hot. Imagine the difficulties we faced during the cold of November and that too in Deluxe rooms.
The hotel it self has a grand façade, is quite commodious, has a swimming pool, a Jacuzzi, a Spa, a restaurant and a Bar.
Since 3 of us were vegetarians, the fare offered was at the most pasta with vegetables.
As the rate included breakfast, we had a good one. The staff in the restaurant was courteous, helpful & fast enough, especially the attendant Ms Filipa. She always had a smiling face.
Overall the experience at the grand hotel was not so pleasant.
- Official Description (provided by the hotel):
- Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more less
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- Also Known As:
- De Vere Grand Harbour Hotel Southampton
- De Vere Grand Harbour Southampton
- De Vere Hotel Southampton