firstly let me say if management don't reply to trip adviser reviews don't go!!
my wife & mother went for a spa weekend in 29th September , I had arranged for a bottle of champagne to be in room on arrival ( not there )?
they went to call to reception ( phone in room didn't work )
after 2 calls from mobile phone a ( warm bottle arrived )
they went to spa ( fire alarms went off & they had to wait in holiday inn across the road for 3 hours ? no drinks so they had to buy there own ?
dinner that night ( oh no ) lamb shanks where uneatable , after complaining they said they had to grill them ? as fire men had turned ovens off ?
they went to bed hungry
breakfast was ok ,but they where so disappointed they came home
they didn't complain as there not that sort of people, but im still upset for them
we have stayed at this hotel probable 20 time when devere owned it
if management do read this and want to reply please do . ive tried calling to get some sort of refund but its all to late ?
what a shame .it was a very good hotel !
- Official Description (provided by the hotel):
- Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more less
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- Also Known As:
- De Vere Grand Harbour Hotel Southampton
- De Vere Grand Harbour Southampton
- De Vere Hotel Southampton