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“wonderful hotel”

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Grand Harbour Hotel
Ranked #19 of 24 Hotels in Southampton
Torquay, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“wonderful hotel”
Reviewed 25 January 2014

My wife and I have over the last 9 years visited this hotel 34 times for visits of 6 days.We had booked to spend last Christmas there, but had to cancel because of a family problem.It was the first Christmas we have missed in 9 years, and we were bitterly disappointed not to be there.
The hotel is superb,as the rooms are so spacious and comfortable,and the staff we could not speak more highly.The food is 5 star quality and there is everything you could wish for,and plenty of it too.We intend to return in the Spring and hope to get what we call our own special room.We would not think of going anywhere else,that is how highly we rate this hotel.

Room Tip: higher floors have less road noise
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, General Manager at Grand Harbour Hotel, responded to this review, 27 January 2014
Dear James C, Thank you so much for your wonderful 5 star review. We truly value all feedback, but for regulars such as yourselves who know us well, to take the time to share your thoughts is very much appreciated. Thank you for your continued loyalty and custom to the hotel, and we look forward to welcoming you back again soon.
Kind regards
Laura
Laura Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (396)
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English first
Telford, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 January 2014

Large comfortable room with good facilities. Helpful staff on the reception desk and concierge.
Very good value for money for the one night prior to a cruise and its location close to the new shopping mall and the cruise terminals make it very convenient.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Robyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, General Manager at Grand Harbour Hotel, responded to this review, 27 January 2014
Dear Robyn D, Thank you so much for your great review. I was thrilled to read you enjoyed all aspects of your stay, and in particular the front desk and concierge team. I am also pleased you found our location perfect to your needs. We are very fortunate to be so close to the great Southampton shopping, and the Cruise terminals for your onwards travels. I trust you had a fantastic cruise. Thank you again for your very kind review.
Kind regards
Laura
Laura Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
inverness
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 22 January 2014

We have had many overnight stays at this hotel, prior to embarking on a cruise.The rooms are extremely comfortable and well furnished and the food in the restaurants first class.Breakfast offers anything you could wish for which will suit all palates.The staff are very pleasant and friendly and will do anything to help.The tree at Christmas in the reception area is stunning,offering an immediate welcome.Special mention MUST go to Adam at the Concierge desk.This young man has all the qualities of a future manager or head of department.Nothing is too much trouble for him re cases or parking your car.He has looked after our car on numerous occasions whilst we were away and on our last trip (last month) the car was actually waiting for us outside the hotel.Adam is a definite asset to this first class hotel;I just hope the management appreciate him!! We will return again(7th visit) later in the year.If visiting this area or going on a cruise,book this hotel.You won`t be disappointed!

Room Tip: All rooms excellent.We have been in standard deluxe and a suite! Go for the pre cruise package to in...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank lmilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, General Manager at Grand Harbour Hotel, responded to this review, 23 January 2014
Dear lmilson,
Thank you so much for such a wonderful 5 star review. I was thrilled to read how much as a regular guest you have enjoyed your visits on many occasions and in particular Christmas just gone. We are very proud of Adam, and I know he will appreciate your kind words very much, as do I. Thank you for your continued patronage of the hotel, and your fabulous recommend to others to also stay, it is truly appreciated. We look forward to welcoming you back again soon.
Kind regards
Laura
Laura Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 January 2014

We spent Christmas 2013 at the Grand Harbour. We have stayed many times at this hotel. It is located overlooking the water, which sees the luxurious cruise liners and huge container ships pass the window. The hotal is very well appointed, although we understand that a total refurbishment is being undertaken to celebrate the hotel's 20th aaniversary.
The food is of a high standard in the 'Number 5' restaurant and all staff are so helpful and make the guest experience an extremely happy one. Christmas itself was very well delivered by the hotel and there was certainly no shortage of food. In fact, so much was there that we had to give Boxing Day lunch a miss for fear of gross obesity!!

Room Tip: If you want a view, ask for an Executive water view room with a balcony.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, General Manager at Grand Harbour Hotel, responded to this review, 21 January 2014
Dear Robin W,
Thank you so much for your fabulous 5 star review following your Christmas stay. I was thrilled to read how much you enjoyed every aspect of your stay, in particular your meal at Number 5 restaurant, both food and service. My team will take great motivation from your kind words, thank you. I hope we might see you back again this Christmas, if not sooner.
Kind regards
Laura
Laura Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corby northants uk
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 January 2014

The family spent Christmas at the Hotel. Any where you stay over 4 days the food better be good.
What can I say it was beyond good, great selection of food plenty of it to keep everyone happy.
The staff were attentive even to the bell hops who took care of all our luggage .
Mr Balakrishnan the operations manager was so attentive the whole time we were there. Checking that everyone was happy with there stay. He is a Credit to the company. The rooms were large
Clean with plenty of towels. We had a balcony room over looking the harbour and the cruise ship.
The christmas decorations at the hotel were marvellous. Everyone had 5 star service.
And wow what a breakfast outstanding selection. You will not be disappointed if you decide to stay there.
We will go back again. To all the staff job well done.

Room Tip: Balcony rooms are large and great view.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, General Manager at Grand Harbour Hotel, responded to this review, 20 January 2014
Dear JoanM,
Thank you so much for such a wonderful and comprehensive 5 star review. I was thrilled to read how much you enjoyed your stay with us. We truly appreciate the time you have taken to share your views, and I know all of my team, including my Operations Manager, Madhu, will take great motivation and pride in your kind comments, and of course the offer that you will return - a great accolade thank you. Kind regards
Laura
Laura Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 January 2014

A most fantastic trip to this iconic hotel in Southampton. Staff are so very friendly and most helpful and the Ops Manager Madhu is most attentive in his duties making guests feel special.
It was my Wife's birthday and our wedding anniversary and we had a great time. Thanks Grand Harbour.

Room Tip: Ask for a refurbished room if available although all rooms undergoing refurbishment
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank alanwaters24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, General Manager at Grand Harbour Hotel, responded to this review, 20 January 2014
Dear Alanwaters24,
Thank you so much for your fabulous 5 star review. I was thrilled to read that you and your wife enjoyed every aspect of your very special visit and in particular the personalised service of Madhu, our Operations Manager. We are very proud of him, and I know he will take great motivation from your kind comments as do I. Thank you again.
Kind regards
Laura
Laura Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gosport, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 January 2014

We stayed here on the 8th December for a Vegas themed Christmas party. We arrived in the afternoon, but by 5pm our room still wasn't ready so in the end they gave us a different room which was nice and comfortable and clean.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nichola13201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura R, General Manager at Grand Harbour Hotel, responded to this review, 20 January 2014
Dear Nicholas13201,
Thank you so much for your review following your recent Christmas visit. I am sorry that there was a delay with your room, but pleased the reception moved you to correct this. It was great to read you enjoyed the other aspects of your stay, and that your new room was to your liking. Thank you again.
Kind regards
Laura
Laura Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Harbour Hotel

Property: Grand Harbour Hotel
Address: 5 West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Southampton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Harbour Hotel 4*
Number of rooms: 173
Official Description (provided by the hotel):
Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more   less 
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Also Known As:
De Vere Grand Harbour Hotel Southampton
De Vere Grand Harbour Southampton
De Vere Hotel Southampton

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