We were there for my nephews wedding reception, the hotel looks impressive but service awful.
Reasons as follows.
1. The red carpet was not laid out for the bride and grooms arrival. Which was requested and the cost of the wedding should have been edged in gold as we'll.
2. The meal when served was cold and size a joke, although it did taste ok.
3. If you wanted cheese and biscuits that would cost extra. Unbelievable.
4. We had to complain as the air con was not on, although they said it was, tell that to the people who we're flaking out.
5. Service was terrible, although that was not the staffs fault as there were hardly any there, sure the company is trying to save money.
6. Two guests got stuck in the lift and it took about 10-15 minutes for someone to respond to the lift alarm.
7. Only 3 bar staff on for near on two hundred guests.
I could go on but I know I am not going to be the only one complaining.
Although the concierge desk etc we're very nice and helpful. This has not been my first visit to the hotel, we have stopped twice before, but decided we wouldn't stop there again.
- Official Description (provided by the hotel):
- Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more less
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- Also Known As:
- De Vere Grand Harbour Hotel Southampton
- De Vere Grand Harbour Southampton
- De Vere Hotel Southampton