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“Per cruise visit”

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Ibis Southampton Centre
Ranked #12 of 25 Hotels in Southampton
GreenLeadersBronze level
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Per cruise visit”
Reviewed 2 July 2013 via mobile

Clean and comfortable. Room small but we were only staying one night prior to sailing to Norway. Staff very friendly and accommodating. The only downside was we couldn't use the air conditioning due to a awful smell from the unit. Not to be blunt about it but it smelt like a gent public toilet, the other let down was the quality of the breakfast. This was not up to the price charged, although the dinner the evening before was not bad for the price

Stayed June 2013, travelled as a couple
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, 6 July 2013
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Joanna Siwiorek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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975 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Nottingham, United Kingdom
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 June 2013

Stayed at this Ibis Hotel for one night in June waiting for a cruise. For this purpose it's ideally situated literally minutes from the docks,It's clean enough and the staff are friendly but it's tired and in need of a refurb. Price is ok but carparking is extra and breakfast pricey for what there is. No toiletries and the wall mounted shower gel was empty. Cracked cup on the tray ..badly cracked not hairline these 2 failings show that housekeeping is sloppy, both rectified by the front desk but.
We didn't eat there at night went round the corner for a TGI Friday meal also a Mac on the site 2 minutes walk from the hotel. I've used Accor hotels a lot in Europe mainly Ibis and always been happy with them this was the worst more like an Etap. Next time in Southampton I'll try the Premier Inn.

Room Tip: OK for one night stopover for cruises or the Isle of Wight
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kevan1380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, 6 July 2013
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Joanna Siwiorek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 June 2013 via mobile

The room was lovley and clean. Loved the kettle and cofee's supplied. Muchly needed. But the breakfast was overpriced and disgusting. Rubbery and not plesent. Ide gladly stay there again. Ide jus take a small walk into citt centre and get my breakfast there at half the price.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sophielouise199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, 6 July 2013
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Joanna Siwiorek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
falkirk
Level 5 Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 June 2013

Stayed at this hotel three times now on pre cruises from southampton.Ideal location for the port.
Very reasonably priced, very basic accomodation and bar/ restaurant, but very cheerfull and welcoming.
Some great shopping , bookies!!! and eating in the town, never been disapointed.
Well worth the drive down on the day before the cruise, including another days holiday so relaxing.

Room Tip: never had any one room better than another all ideal.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, 30 June 2013
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Joanna Siwiorek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2013

We used this hotel for an overnight stop before joining a cruise. The hotel was reasonably priced, clean and the staff helpful. Unfortunately it was very noisy as the Novotel Hotel next door discharged wedding guests in the early hours of the morning.
The rooms were fine and the Bar and eating area was clean. The food was basic and reasonably priced. OK for one night stop.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ScotsmanJock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, 30 June 2013
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Joanna Siwiorek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Skipton, United Kingdom
Level 6 Contributor
181 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 23 June 2013

We stayed at the ibis just one night before joining a cruise. It was an ideal location for the docks and for a bit of shopping. The rooms were adequate, clean and the beds were very comfortable. We decided to eat in the hotel for our evening meal, but unfortunately there seemed to be a lack of staff and quite a lot of guests with the same idea as us. We had a very long wait for our food but it was good and hot when it did come. After 2 hours we decided to go elsewhere for desserts. The staff were very apologetic and did there best with one of the staff members staying after he was supposed to have finished. We booked the buffet breakfast in the morning and that was fine with no staff problems. Would stay again if cruising from Southampton.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hcbradley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, 25 June 2013
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Joanna Siwiorek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 June 2013

I have used this hotel 10 times in the last 2 months. Staff and Service are very good.
The hotel is in a good location, easy walking distance to shops and or short taxi ride into town. Nice clean and roomy reception area with a nice bar area for food and drink, standard fare at good prices.Rooms are ok if not just a little on the small side and lack free WiFi. Comfy beds and quiet and good night’s sleep is assured.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank DonaldG G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, 25 June 2013
Many thanks for your kind review. I am glad my team made your stay enjoyable. Soon we will offer free WIFI in our hotels. Joanna Siwiorek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Southampton Centre

Property: Ibis Southampton Centre
Address: 9 West Quay Road | Western Esplanade, Southampton SO15 1RA, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#5 Green Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Southampton Centre 3*
Number of rooms: 93
Official Description (provided by the hotel):
Ibis Southampton Centre is an economy hotel located in central Southampton. Book the hotel for ease of access to the West Quay Shopping Centre, the port and entertainment districts. The hotel has 93 modern guest rooms equipped with satellite TV and tea & coffee making facilities, Free Wifi throughout. Light meals and snacks are available at the Cafe and the bar serves a range of drinks. Two meeting rooms can welcome up to 60 guests and there is car parking space for up to 100 vehicles. The hotel is ideally located for Southampton city centre as well as Southampton Port. Southampton Central station is 200m from the hotel, Southampton Airport is 6 km away. The ferry port is 500m from the hotel. ... more   less 
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Also Known As:
Accor Hotel Southampton Centre

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