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“Service and friendliness of staff made this stay even better”

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Ibis Southampton Centre
Ranked #10 of 24 Hotels in Southampton
GreenLeadersBronze level
uk
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Service and friendliness of staff made this stay even better”
4 of 5 bubbles Reviewed 13 October 2010

Bedrooms clean although a bit minimalistic furnishings wise, could do with mirror near dressing table/desk area but overall very good and would stay again. Food in restaurant also good.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alien4277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, 14 October 2010
Thank you very much for your review. I am delighted that you enjoyed your visit at Ibis Southampton. I look forward to welcoming you back soon.
Kind regards
Israel Navarro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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925 reviews from our community

Traveller rating
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    245
    58
    31
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Tenby, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 8 October 2010

The staff were very helpful despite major refurbishment in the reception and restaurant area. The rooms were very clean and quiet, bit fairly basic. The beds were very comfortable. My husband tried the breakfast - yukky scrambled egg with large lumps of egg white and luke warm greasy bacon.
I went to Macdonalds just opposite which was OK.
This is a good budget hotel, but don't have the food. I 'm sure that the management could improve the restaurant quite easily. We would stay there again - but keep well away from the restaurant.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHILLIGAL94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, 14 October 2010
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to the Ibis Southampton very soon.
Kind regards
Israel Navarro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crawley, United Kingdom
Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 8 October 2010

Beware of this hotel's 24 hour check in policy. On the night I stayed a group of teenagers were checked in at 0430 and ran riot. Reception did not answer the phone, forcing me to dress and go to complain in person. The noise did not stop for at least another hour.

Also, if you have to stay here, request a room well away from the lifts as they run all night and are very noisy.

Don't bother compaining on the Ibis hotel website either as you will be ignored.

The shower / bath is tiny and not all that clean and the heating / cooling system seemed capable only of heating despite it being sauna like.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AWS1298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, 14 October 2010
I am sorry that on this occasion you were disappointed with your stay at Ibis Southampton.
I treat all feedback with the utmost seriousness and I am currently investigating the matter.
Kind Regards
Israel Navarro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Southampton hotels

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 5 October 2010

Great hotel location and cheap. No room service. Breakfast was very bad, everything served up barely warm and dry. Only worth having a croissant and tea. Save your money and venture out to get breakfast. Even nearby McDonalds or ikea would have been better!!!

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank womble919191919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, 14 October 2010
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them.
Kind regards
Israel Navarro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 September 2010

Although this hotel was more expensive than normal its still represents good value during the Southampton Boat Show week, the hotel is clean and comfortable and the service is what you would expect from Ibis. Breakfast is very good and drinks in the evening reasonably priced.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lloyd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidderminster, Worcestershire, UK
1 review
4 of 5 bubbles Reviewed 14 September 2010

Staff are very friendly and more than helpful. We were working at the Southampton Boat Show, the location for this was brilliant but equally we were close to town too. Rooms were comforatable, spacious, clean and tidy and nicely decorated.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, 15 September 2010
My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. .
We look forward to welcoming you back at Ibis Southampton.
Kind regards
Israel Navarro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lanzarote, Spain
1 review
5 of 5 bubbles Reviewed 9 September 2010

we stayed there for the second time just before another cruise ship, and the difference after the refurbishment is huge... I love it!!!

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bimba2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southmanager, General Manager at Ibis Southampton Centre, responded to this review, 15 September 2010
Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Ibis Southampton again very soon.
Kind regards

Israel Navarro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Southampton Centre

Property: Ibis Southampton Centre
Address: 9 West Quay Road | Western Esplanade, Southampton SO15 1RA, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#5 Green Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Southampton Centre 3*
Number of rooms: 93
Official Description (provided by the hotel):
Ibis Southampton Centre is an economy hotel located in central Southampton. Book the hotel for ease of access to the West Quay Shopping Centre, the port and entertainment districts. The hotel has 93 modern guest rooms equipped with satellite TV and tea & coffee making facilities, Free Wifi throughout. Light meals and snacks are available at the Cafe and the bar serves a range of drinks. Two meeting rooms can welcome up to 60 guests and there is car parking space for up to 100 vehicles. The hotel is ideally located for Southampton city centre as well as Southampton Port. Southampton Central station is 200m from the hotel, Southampton Airport is 6 km away. The ferry port is 500m from the hotel. ... more   less 
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Also Known As:
Accor Hotel Southampton Centre

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