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“Good location, comfy beds”

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Novotel Southampton
Ranked #11 of 26 Hotels in Southampton
GreenLeadersBronze level
Reviewed 1 January 2013

Stayed here for 3 nights a couple of weeks ago.

Room had everything I needed, including a fridge. Tv channels are a bit limited, and forget trying to connect your own DVD/Media player.

Bed was a super comfy memory foam type, so I got a good nights sleep the first night.
Despite turning the thermostat right down, the room was too warm the second night?

Room was quiet too, despite being near the main road.

Breakfast was excellent & tea was the proper strength.

I don't eat in hotels because its too expensive, so you've got the option of McDonald's or a TGi Fridays next it. TGi is fine and food good. You could eat at the Ikea restaurant, which is a short walk.

Its only 5 mins walk from West Quay shopping centre and a load of other outlets

Apart from the hot room, the only other grip I have is no free WiFi

  • Stayed: December 2012, travelled on business
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Thank maviczap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 7 January 2013

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Novotel in Southampton and look forward to welcoming you back again soon.
Kind Regards
Glenn Findlay
General Manager

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1,291 - 1,297 of 1,839 reviews

Reviewed 1 January 2013

Set in the middle of a retail park, opposite the docks and beside one of the main ring roads and your heart at first sinks. But once inside it's a joy to stay here. Spacious foyer, friendly staff and everything is very quiet. This is great place to relax and escape the bustle of outside. Room well equipped and the bathroom, like all Novotel bathrooms, is wonderful. Beds comfortable and we slept well. There was one small problem with our room (no one's fault) which was dealt with quickly. I was travelling with my family - staff were very family orientated , free children's gift on arrival was a nice touch. The only negatives were the lack of free WIFI (so many hotels give it you free these days), the cost of the breakfasts (useful tip: go to IKEA across the road) and the size of the leisure centre which had a very small swimming pool (too small for such a large hotel) and titchy changing rooms. But on the whole this was an enjoyable stay and we'd be happy to return.

  • Stayed: December 2012, travelled with family
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Thank politicsandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 7 January 2013

Many thanks for your review here on tripadvisor. We are glad you and your family enjoyed your stay, I have noted you comments regarding our Wifi, Breakfast price and leisure centre. We are all looking forward to seeing you again in the future.
Kind Regards
Glenn Findlay
General Manager

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Reviewed 1 January 2013

I would like to start by saying a massive thank you to all the staff in the hotel,all were very friendly and attentive. The rooms were very clean and spacious with nice touches of iPod docking station, coffee maker and complimentary films and Internet .We had a large family group of 35 for the New Years party and everybody had a great time with no complaints.The food was fantastic and everybody enjoyed themselves with the dance floor buzzing all evening into the early hours.The breakfast in the morning was again excellent with a wide choice from fruit to full English,the staff were also very friendly and efficient here.We will definitely be back for next New Year !
I can thoroughly recommend this hotel for a short stay in Southampton or for overnight before a cruise.
Many Thanks to Glen and all his staff. Happy New Year.

Stayed: December 2012, travelled with family
Thank Bowilks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 3 January 2013

Thank you for taking the time to write a review here, I am so happy that you and your Family enjoyed the Hotel and our New Years Dinner and Dance. I will be sharing your comments with the team here and we are looking forward to seeing you and your family here again for New Year 2014.
Kind Regards
Glenn Findlay
General Manager

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Reviewed 31 December 2012

Me my son and my partner came to stay here for one night, was shocked when we entered our "executive" room to see a standard room , small and nothing executive about it. Was over charged at dinner and charged 22.50 for a steak my partner didnt even order! Loud music still being heard at ridiculous time. Never again. Only thing I couldn't fault is location.

  • Stayed: December 2012
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2  Thank Kjh9191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 3 January 2013

Thank you for posting your thoughts here. Our Executive rooms come with Coffee Machine, Bose Docking station, Bathrobes and Toiletries and Internet. My Apologies that we did get your bill wrong, I understand this was quickly amended by our restaurant team. We do from time to time have events held in the hotel; naturally we aim to ensure that this does not inconvenience any of our residents. Again thank you for posting your thoughts here and I will be sharing them with our team.
Kind Regards
Glenn Findlay
General Manager

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Reviewed 29 December 2012

had a cpl of nights here,,nice place,,fairly easy to find tho not marked very well as to which junction to come off the main road,take the maccy ds turning and its around the back of it,,,nice welcome friendly staff,,rooms very clean and well kept,,beds v/good!linen spotless,,housekeepers do a great job,,i didnt like the fact that theres limited telly,,9 channels,,not much really for the middle of the night viewing when u can t sleep,,(body clock was messed up) small usual room fridge,,£2 for a coke? £1.50 mars bar,bit pricey,but when needs must!
swimming pool and gym fantastic,pool nice n a warm, tho a little small,,was expecting bigger but think there photographer made it look a whole lot larger,,approx 8x4 m,,basic but well kept gym,,sauna could do with a tweek giher ,but on the whole excellent and free towels!
easy access to the shopping centres across the road,,tgi fridays next door,,food was excellent!
£5 parking for 24 hrs so a bargin ,,but drop in price for this hotel is £180 a night so grab a deal off the net first!
£13 a head for breakfast is a little steep i think tho!
all in all deffinatly a good stay! and would again!

Room Tip: ask for a room away from the car park side!,,quieter!
See more room tips
  • Stayed: December 2012, travelled as a couple
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Thank david l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2012

Needed to break journey in Southampton and the Novotel was, as ever, the perfect place to do so. V cheap parking - £5 for overnight stay. Swimming pool etc was great for kids with plenty o towels etc provided. In terms of location it couldn't be better for Southampton. Its a couple of minutes walk across the car park from a huge shopping centre, including John Lewis, Marks etc - v large indeed. We ate further into the centre of Southampton - and it was only a 15 minute walk along the the side of the docks.
To reassure parents, our only concern beforehand was the children's beds were described as a double fold out settee; this isn't the case - the bed (already folded out and made when we arrived) was actually 2 separate single beds so all good

  • Stayed: December 2012, travelled with family
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1  Thank The-Grand-Sophy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 3 January 2013

Thank you very much for your review. I am delighted that you enjoyed your visit at Novotel Southampton. I look forward to welcoming you and your family back soon
Kind Regards
Glenn Findlay
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2012

The Novotel in Southampton is a great venue for a pre cruise stay - friendly staff, excellent shopping centre nearby, fabulous value for money. The receptionist was outstanding, nothing was too much trouble. We did not use the restaurant, instead choosing to eat at a locally recommended restaurant.

  • Stayed: December 2012, travelled with family
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1  Thank Lisey2608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 7 January 2013

Many thanks for your Kind words, we at Novotel Southampton pride ourselves on our customer service and we do hope to see you again soon.
Kind Regards
Glenn Findlay
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Southampton

Address: 1 West Quay Road, Southampton SO15 1RA, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Southampton
#4 Green Hotel in Southampton
#6 Business Hotel in Southampton
Price Range: £55 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Southampton 4*
Number of rooms: 121
Official Description (provided by the hotel):
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentry Wireless throught the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking. ... more   less 
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Also Known As:
Novotel Southampton Hotel Southampton
Accor Southampton
Southampton Novotel

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