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“Rooms need overhaul &update”

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Novotel Southampton
Ranked #11 of 25 Hotels in Southampton
GreenLeadersBronze level
Reviewed 3 November 2013 via mobile

The rooms in the Novotel are out of the 70's and not very inspiring. They are very clean but suffer from out of date fittings and older towels. Our room was also very warm even in November and there is no AC!!

We tried to eat dinner in the evening but seemingly the kitchen could not cope with another two people? Strange and I've never had this reaction before from a maître d. We went out to eat.

That said, the foyer and staff are good and welcoming and it's extremely well placed for a pre cruise stay. The breakfast is lovely and has a wide selection on offer.

Bottom line for me is that it's fine for one night but no more until it's updated.

Stayed: November 2013, travelled as a couple
1  Thank Stephenwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 6 November 2013

Thank you for taking the time to post your thoughts here. Novotel Southampton was opened in 1991 and has had room refurbishments since this date. We are currently updating our Bedrooms and removing a lot of the artex from the walls to give the rooms a crisper feel. I am sorry you did not get to enjoy our restaurant and I have shared you words with the team to ensure we are not disappointing our guest. We do hope to see you again soon.
Kind Regards
Glenn Findlay
General Manager

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1,074 - 1,080 of 1,802 reviews

Reviewed 1 November 2013

We stayed here overnight on our way to Butlins at Bognor. Ideal location for shops, xbox in lobby for kids. Shame pool was shut for maintenance. Hated woodchip walls and tired decor. Breakfast average.

Stayed: July 2013, travelled with family
Thank Jackandlilysmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 6 November 2013

Thank you for taking the time to write your thoughts here. I am sorry our pool was closed during your stay; this is not a normal occurrence and is only done with the best interest of our guests. We do have a Leisure pool complex a short distance from us which we do provide as an alternative should our pool be closed. We are currently updating our Bedrooms and removing a lot of the artex from the walls to give the rooms a crisper feel. Again thank you for your comments and we do hope to see you again soon here at Novotel Southampton.
Kind Regards
Glenn Findlay
General Manager

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An Accor traveller
Glasgow, United Kingdom
1
Reviewed 28 October 2013

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 31 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 October 2013

Good car park; welcoming foyer; welcoming reception staff with good obliging helpful customer care. Room good size; perfect for our needs; we had a view looking mostly south. Good location for shops for any last minute pre-cruise purchases (there's a John Lewis within 10-minutes walk; Boots within 5 minutes); TGI Friday 3-5 minutes walk; McDonalds, if you really have to, within 3 minutes. We did not take dinner in the hotel.

Breakfast was great; good choice of food; satisfactorily attentive service from staff. Cruise terminal was about 10 minutes walking distance - we drove down with our luggage, one of us stayed with it while the other drove the car back to the hotel and walked back. This stay & cruise package with Novotel was entirely satisfactory and we would definitely consider doing it again.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank bnq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 28 October 2013

any thanks for taking the time to post your thoughts here on tripadvisor. We were happy to read your review and thanks for your positive comments regarding our team, hotel and our very popular stay and cruise package – it is great that you could walk over to your cruise terminal. Again thanks and we hope to see you again soon.

Kind Regards
Glenn Findlay
General Manager

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Reviewed 23 October 2013

  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank wendygray47
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 28 October 2013

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Reviewed 22 October 2013

Conveniently located for Peppa Pig world. Family rooms are similar decor and layout to Novotel in Europe. Car park quite busy on Saturday evening due to an event, but quieter otherwise. TGI Fridays just across the road. Nice swimming pool, small but very quiet on Sunday morning. Good quality free Wifi.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank M00key
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 28 October 2013

Thank you for taking the time to share your thoughts. I was glad to read that you did enjoy your stay with us and you found our complimentary wifi to you satisfaction.
Again thank you and we hope to see you again soon.
Kind Regards
Glenn Findlay
General Manager

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Reviewed 21 October 2013

It is everything the weary traveller wants. Affordable, clean and close proximity to F&B outlets. The rooms are surprisingly larger than those of many 5 star hotels - I can open up 2 large suitcases and still have enough space to walk around. The kettle, cups and saucers are extremely clean so that's one less worry for my thirsty needs. The lighting in the bathroom is splendid, good for washing face and applying facial products.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MinnieMouseLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this reviewResponded 28 October 2013

It is great to read you review here. We are glad you enjoyed our hotel and we are looking forward to seeing you again soon.
Kind Regards
Glenn Findlay
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Southampton

Address: 1 West Quay Road, Southampton SO15 1RA, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Southampton
#4 Green Hotel in Southampton
#6 Business Hotel in Southampton
Price Range: £52 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Southampton 4*
Number of rooms: 121
Official Description (provided by the hotel):
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentry Wireless throught the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking. ... more   less 
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Also Known As:
Novotel Southampton Hotel Southampton
Accor Southampton
Southampton Novotel

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