We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Novotel not so swell”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Novotel Southampton
Ranked #9 of 24 Hotels in Southampton
GreenLeadersBronze level
Perth, Australia
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Novotel not so swell”
Reviewed 21 May 2014

After getting off a cruise ship with lots of luggage ,there was no help from the staff getting our suitcases into reception ,room was ok, but air con was very poor,breakfast and location was ok could have been better for a novotel

Room Tip: Room near a lift
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karaoke176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, 4 June 2014
Thank you for your review, we do offer Help with luggage and my apologies that no one offered to help you until you entered the hotel. We do not have air conditioning in the hotel but air cooling which keeps the room at an ambient temperature. Again thank you for your review.
Glenn Findlay | General Manager | Novotel Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,664 reviews from our community

Traveller rating
    466
    699
    357
    88
    54
See reviews for
492
610
101
269
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2014 via mobile

This was the second time I visited the Southampton Novotel and again I want v disappointed. Efficient, friendly and helpful staff. Comfortable rooms and a reasonable menu choice. Slightly soulless but then most modern hotels are. A small but adequate gym and pool.

Excellent conference facilities and more than sufficient parking for our purposes provided free to our delegates. We will definitely be using this hotel again for business conference.

Stayed May 2014, travelled with friends
Helpful?
Thank Nik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, 4 June 2014
Many thanks for taking the time to post your thoughts here and many thanks for your comments relating to our conference venue. I will be sharing your thoughts with the team here and we are all looking forward to seeing you again soon.
Glenn Findlay | General Manager | Novotel Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
177 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 20 May 2014

The location was perfect - close to the port, close to the train station, and close to the shops. The staff at the hotel were extremely helpful and the problems we had (the iron did not work well) were solved very quickly.

Breakfast was superb and was included in our room charge.

We will definitely stay here again

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AncalagonTheBlack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, 4 June 2014
Thanks for you review. I am sorry there was a fault with your iron but glad to read the team rectified this in a timely manner. Again thank you for your review and we hope to see you again soon.
Glenn Findlay | General Manager | Novotel Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 May 2014

What a shame we have to leave so soon. Stayed here for 5 nights while my husband was here on business. The staff were very helpful in suggesting places I could visit with my 4 year old daughter during the day. So convenient for shopping. I thought we would be disturbed by traffic but we have all slept really well and the breakfast is fabulous. Thanks

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank simon_rache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, 4 June 2014
It was great to read your review. I am glad you and your family enjoyed your stay and we do hope to see you again soon.
Glenn Findlay | General Manager | Novotel Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 16 May 2014

Like many cruisers whose ships leave from Southampton, we were looking for cost-efficient overnight lodging the night before sailing. We had thought to book a B & B, then realised that the Novotel is as competitively priced as the nicer B & Bs, has a great location near the docks, and offers many more services (full gym, multi-channel TV, etc.) So we booked there, not expecting any local flavour or personalisation, and got what we expected. Novotel delivers with comfortable rooms and beds, efficient housekeeping, an adequate (but forgettable) breakfast, and a position that is within walking distance of the town, cinema, shopping, the train station, and anything else we might need.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ParoleAnima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, 4 June 2014
Many thanks for your review, I was glad to read that you found our rooms and beds comfortable and our location was convenient. We do hope that we will see you again
Glenn Findlay | General Manager | Novotel Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Welland, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2014

I have just spent a week at this hotel and the staff were fantastic. The rooms and public areas were extremely clean, all the staff were extremely helpful and friendly nothing was too much trouble for them. The pool and exercise room again was spotless and extremely well kept. I will definitely stay here again. The location is great and easy walking to the train station, bus terminal, cruise port and the shopping centre and high street.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank june w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, 14 May 2014
Many thanks for taking the opportunity to post your review here on Tripadvisor. We are so happy that you enjoyed your week long stay with us and you found both our team and our service up to you expectations. We do hope to see you again in the near future.
Many thanks
Glenn Findlay | General Manager | Novotel Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thetford, United Kingdom
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 8 May 2014

Convenient for Southampton Central station... we thought three hundred yards on looking at a map - in fact, cross the road, fifty yards to the right and turn left into a vehicular entrance takes straight to the main reception. A warm, friendly and helpful receptionist checked us in and (without fuss) helped me to set up the wifi on our new toy - meanwhile my wife was chatting to the maintenance man about our planned cruise and receiving some very helpful advice. Our 4th floor room gave views of the port and cruise ships therein and the room was clean and tidy as you might always expect, equipped with tea and coffee, iron, ironing board and such like. On check-in we had booked a table for 6:30. Once again, for the smiling and helpful staff, nothing was too much trouble: we enjoyed a very tasty meal in pleasant surroundings with service to match. Tomorrow we experience the breakfast which, if it's up to the standard we've enjoyed so far, I'm sure will be excellent. If not I'll let you know! This hotel is excellent for a pre-cruise stop-over and equally good for a base from which to enjoy the stores, Southampton Old Town, the Town Quay, or just chill out for a time. (We didn't use the Gym/Spar on our short overnight stay but it looked very inviting)

Room Tip: Don't take a taxi from the station - this hotel is so convenient! Upper floors give reasonable...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flombergasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, 14 May 2014
Many thanks for your kind words; I have shared them with the team here including Addie from our Maintenance team. We all hope you enjoy your cruise and we are looking forward to you retuning soon.
Many thanks
Glenn Findlay | General Manager | Novotel Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Southampton hotels
0.5 mi away
Grand Harbour Hotel
Grand Harbour Hotel
#19 of 24 in Southampton
1,740 reviews
0.4 mi away
Premier Inn Southampton West Quay Hotel
0.7 mi away
Jurys Inn Southampton
Jurys Inn Southampton
#6 of 24 in Southampton
810 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Holiday Inn Southampton
Holiday Inn Southampton
#16 of 24 in Southampton
1,122 reviews
0.1 mi away
Ibis Southampton Centre
Ibis Southampton Centre
#11 of 24 in Southampton
952 reviews
0.7 mi away
Premier Inn Southampton City Centre Hotel
Show Prices
Show Prices
Show Prices

Been to Novotel Southampton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Southampton

Property: Novotel Southampton
Address: 1 West Quay Road, Southampton SO15 1RA, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Southampton
#4 Green Hotel in Southampton
#6 Business Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Southampton 4*
Number of rooms: 121
Official Description (provided by the hotel):
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentry Wireless throught the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, ACCOR, Priceline, Ebookers, TripOnline SA, Traveltool, S.L.U., HRS, getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Novotel Southampton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Southampton Hotel Southampton
Accor Southampton
Southampton Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing