The service we experienced in this place was absolutely disgraceful! We have been to this place before last year and the service was excellent and the food was first class, the owner was very friendly and really went out of his way for you which i thought was great.
So I decided to come here for my birthday, little to my knowledge that the restaurant had new management, We had a table booked for 6 of us. When we arrived the owner approached us, he barely spoke a word of english, rushed us into our seats dumped the menus down and just left us.
20, 30 minutes passed and no one came to see us we hadn't even ordered drinks! We noticed that there were other tables of people sat down looking very annoyed as they were waiting for ages too. In the end we tried to call over a waiter and eventually we got 1 and ordered drinks, he said they will be with us shortly...yeah right! Another 20 minutes passed and yep you guess it no sign of our drinks. The waiter passed us many times and we asked whats going on with our drinks and he replied 'there on their way' another 10 minutes passed and still nothing.
We got our drinks eventually and we still had't ordered food yet! We ordered and the waitress had to list the price of every item we ordered as there computer was not working and they had to write everything down manually.
We ordered becks draught and to say it was a little watered down would be the understatement of the year. Two of us complained and wanted a different drink and the waitress said she had to confirm it with the owner. The big man came to our table and said there was nothing wrong with the beer, and even tried to give us the number of the place they get the beer from. He refused to resolve the problem and get us another round of drinks, insisting that we pay for these drinks, we had only had a sip.
The owner started shouting to the waitress in chinese which was humiliating, she looked very upset and scared! At this point we decided it was best that we got up and left. Whilst doing this the owner became quite aggressive and told us to sit back down, we told him his service was an absolute disgrace and we are going!
Just as we got up to leave another couple left too, and the owner was arguing with them but they'd had enough of the terrible service also. As we were walking down the stairs out of the place the owner was stood at the top shouting at us in chinese very loudly and aggressively we couldn't understand what he was saying but was very unhappy that we left.
The main man wasn't finished there as we got outside walking away, he decided to follow us all the way and was again shouting at us in chinese and pointing at us telling us he wants money from us, and asking if we were english? what does that have to do with anything!
For some reason he was pointing aggressively at my mum like a madman! I told him again that your business won't survive the way you are. He didn't listen to anything you say he was so arrogant and talking over you all the time. Who the hell does he think he is!
In the end it was a funny experience, 1 that i will never forget in a hurry. We never got round to the food as we left but as it says in the title the service it could not have been worse!
AVOID AT ALL COSTS YOU HAVE BEEN WARNED!!
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