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Will S
5 star
5.0 of 5 bubblesReviewed 20 Feb 2024
I had a wonderful stay for work, the room was clean and comfortable, breakfast was great. The sirloin steak special was unreal.

Will use the hotels parking for a cruise holiday upcoming this summer.

I’d recommend Elizabeth house highly, thanks for a great stay!
Date of stay: February 2024Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (716)
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All reviews main road independent hotel city centre chain hotels large bathroom breakfast was excellent leave your car busy road cruise parking would definitely stay here again family room breakfast room stayed one night lovely hotel full english breakfast car parking very pleasant stay
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Reviewed 16 February 2024

During a difficult time when my wife was in the hospital, I stayed at Elizabeth House Hotel. This hotel stood out for its exceptional service and care, making my experience much easier than expected.

The hotel is family-run, and it shows not just in the attention to detail but in how guests are treated. The staff, even those not related by blood, come together to create a welcoming environment, treating guests like family.

The rooms are clean, comfortable, and well-maintained, providing a peaceful retreat. The housekeeping team deserves a mention for their efficient and unobtrusive service, ensuring my room was always spotless.

Eating at the hotel’s restaurant and bar was a pleasure. The food was great, and the service was friendly and attentive. It was clear that the staff are dedicated to making sure guests have a good experience.

Despite having stayed in luxury hotels worldwide, the personal attention and genuine care at Elizabeth House Hotel were unmatched. It’s rare to find such a supportive and friendly atmosphere in a hotel.

Thank you to everyone at Elizabeth House Hotel for your kindness and excellent service during a challenging time. This hotel goes beyond just providing a place to stay; it offers a comforting presence when it’s needed the most. I’m grateful for the experience and look forward to visiting again under better circumstances.

Room tip: Take advantage of the breakfast. They do a full English or Continental.
Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Chris R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edyta Kwasnik, General Manager at Elizabeth House Hotel, responded to this reviewResponded 4 March 2024

Dear Chris,

It was a pleasure to meet you, and even though your stay with us was not for the right reasons, I'm so glad everything worked out in the end!

What makes the Elizabeth House Hotel different is the family environment which is reflected within the whole team here, and the service they offer to all our guests. It is amazing to hear that your experience with us was made better by the team here and I look forward to sharing all the positive messages with the team here, particularly Housekeeping.

I really do hope we get to see you again, in better circumstances.

Kind regards

Edyta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2024 via mobile

This is our 4th or maybe 5th stay at the Elizabeth and it certainly won’t be our last. Hotel is spotless, staff are so helpful, breakfast is lovely and the site is so convenient. Perfect for visiting family and getting out and about in the city. Yes, there are stairs but there are rooms on the ground floor and we have never had a problem with parking even in the height of season

Date of stay: January 2024
Trip type: Travelled with family
Thank Paulapopop6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edyta Kwasnik, General Manager at Elizabeth House Hotel, responded to this reviewResponded 4 March 2024

Dear Paula

Thank you so much for your lovely review, it's always nice seeing you. Fantastic to hear you had another good stay and I very much look forward to seeing you back at the Elizabeth House Hotel in the near future.

Kind regards

Edyta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2024 via mobile

We stay at the Elizabeth House Hotel every time we visit Southampton and it never disappoints. We were back again this month and had a lovely time - the staff were friendly as always and the room was spacious and comfortable, great value for money. Had a great night’s sleep and enjoyed a complimentary cuppa and biscuits in the morning. There is plenty of parking as well if you’re coming from further away and I believe they also offer cruise parking. Have a chat with the team at reception if you have any questions, they’ve always been very helpful if ever we needed anything. Overall very happy - thanks again Jamie and team!

Date of stay: January 2024
Trip type: Travelled as a couple
Thank 436jb2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edyta Kwasnik, General Manager at Elizabeth House Hotel, responded to this reviewResponded 5 January 2024

Dear Guest

Thank you so much for your lovely review, it's always nice to see you again. Fantastic to hear your stay was very comfortable and I look forward to sharing all the positive messages with the team here.

I look forward to seeing you again at the Elizabeth House Hotel.

Kind regards

Edyta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2024

The staff were friendly and helpful and there were no problems with breakfast or parking. But...
The bathroom door was very difficult to close. The catch on the door was on the point of failing. If these two items (advised to reception) are not fixed soon somebody is going to become trapped.
The light over the basin did not work.
The vinyl flooring was extremely badly fitted. Whilst not a problem to a guest perhaps it might be indicative of a slapdash approach by the hotel management.
The TV remote control was faulty (it was the wrong brand) meaning several functions were unavailable.
The mattress was very noisy. This sounds strange but just turning over made an extraordinary row. It was also very uncomfortable.
We both had a very poor night's sleep and won't be staying at Elizabeth House again.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Marlortravellers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edyta Kwasnik, General Manager at Elizabeth House Hotel, responded to this reviewResponded 5 January 2024

Dear Guest

I'm sorry to hear that your stay with us was not a good one. We welcome all feedback, both good and bad as it's the only way we can improve our hotel offering for all guests.

We have started a number of refurbishments works which we know will greatly improve the customer experience, which I'm sure will address all the issues you've highlighted in your review. We look forward to sharing these enhancements across all our social media channels, including TripAdvisor.

I do hope you choose to stay with us again at the Elizabeth House Hotel.

Kind regards

Edyta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2023

Welcomed by lovely front of house gentleman , in fact all the staff were lovely.
Room was tiny, ok as a solo room but tight for two. All very ordinary but fine for a single night stay.
Restaurant went with the rest of the hotel, not terrible but not very good either.
I would use it again as a cruise stay over as it is better than equivalently priced budget brands.

Date of stay: December 2023
Trip type: Travelled solo
Thank Alison B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edyta Kwasnik, General Manager at Elizabeth House Hotel, responded to this reviewResponded 5 January 2024

Dear Guest

Thank you for your review and I welcome your comments. I would highly recommend on your next visit to book a double room rather than a single room, as this will allow for the extra space you've highlighted.

I very much look forward to welcoming you back to the Elizabeth House Hotel in the near future.

Kind regards

Edyta

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