We are a group of three professional women in our thirties who stayed here for dinner and a night out in Southampton. Whilst the room was very good value for money with all the amenities we needed, the landlady was rude and unwelcoming. Despite us making it clear we would be respectful and quiet, she seemed to form strong assumptions that we were going to be unpleasant guests. The landlady had pre-warned us that there was no hot breakfast due to kitchen maintenance, which was disappointing but we were fine with this. However, we were not told that it would be noisy and there was loud building work and hammering at 9am on the Sunday morning.
On leaving, we were packing our bags in the car and the landlady shouted at us to return the key, which we were about to do once the car was packed. When we returned the key, she very coldly and abruptly said 'OK, bye' with not a single pleasantry or mention of 'please come again', though we had heard her saying this to other guests and being much more friendly. We had left to go out for dinner and came in late but quietly, without disturbing any guests, and had also left our room clean and tidy, so had done nothing to warrant this. On reading the other reviews, it appears many have found the landlady friendly and welcoming, however she seemed to jump to (incorrect) conclusions about us and treated us rudely and unfairly. As genuinely considerate people, we felt offended by her hostility towards us and this put a dampener on an otherwise lovely weekend.
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