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“Southampton Holiday Inn, Herbert Walker avenue” 4 of 5 bubbles
Review of Holiday Inn Southampton

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Holiday Inn Southampton
Ranked #16 of 24 Hotels in Southampton
Cape Town, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Southampton Holiday Inn, Herbert Walker avenue”
4 of 5 bubbles Reviewed 29 November 2011

We spent the 29th and 30th October 2011 at this Holiday Inn. We had a room on the 7th floor facing the harbour, the view was great. The Hotel is conveniently situated for the Harbour, the nearby Shopping Centre and the older part of Southampton should you want to explore. The hotel was clean, the food was excellent and the staff were happy. If you are contemplating a stay in Southampton, especially if you are going on a cruise this is the place to stay.

Room Tip: higher front facing rooms have a great view
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  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank RegJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALGMSouthampton, General Manager at Holiday Inn Southampton, responded to this review, 16 January 2012
Thank you for your kind comments regarding your stay at the Holiday Inn Southampton.
I agree, the views are fantastic & the hotel location is perfect for the shops & all the City facilities.
Your kind comments regarding the cleanliness & food & the happy staff are appreciated & I have passed this on to the team.
We do look after large numbers of pre cruise guests so it is indeed a perfect location, so handy for all the berths
Regards
Alastair, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,061 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (276)
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Guernsey, Channel Islands UK
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 23 November 2011

Stayed at this hotel for the Southampton Boatshow. If you are going to the boatshow, this is by far the best place to stay as it is right in the middle of the showground.
It gives you fantastic access to the whole show (it also quite often saves you having to climb those horrible pedestrain stairs to cross the roads) and entry into the show is included in the price of the hotel.

The staff at the hotel were very pleasant and helpfull, as you would expect for £200 per night ! The rooms were clean and functional. The breakfast was good and the waiting staff polite.

My only gripe is that this hotel is looking very tired and is in urgent need of a serious make over as in general it is looking extremely tired and very well used.

  • Stayed September 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank stupot1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALGMSouthampton, General Manager at Holiday Inn Southampton, responded to this review, 28 November 2011
Thank you for your comments about your stay during the National Boat Show in September. The hotel is indeed in a prime position right in the middle of the show with great access. Also thank you for your kind comments about the team at the hotel & the breakfast, I will pass this on. I have taken note regarding the hotel looking a little tired, the whole ground floor has been refurbished recently & we have plans to continue a programme of refurbishment in the bedrooms & bathrooms. I do hope that we can welcome you back in the future
Regards
Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
146 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 19 November 2011

Stayed here a few weeks ago the night before we boarded the Queen Mary 2. Hotel Location is great. The pool although it is indoors is in another building at the front of the hotel and you have to go outside to get to it. Not great this time of year as it was cold passing from one building to another.
The Hotel reception area looked clean and tidy and you could see it had been refurbished. The bedrooms however looked very old and tired with very old bathrooms. These definately need work doing to them.
We were unable to have dinner as the restuarant was full of coach parties having dinner. Room Service was delivered quickly and food was good but only luke warm.
Overall this is a great property if your boarding a ship the next day.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank poppiesbrother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALGMSouthampton, General Manager at Holiday Inn Southampton, responded to this review, 28 November 2011
Thank you for taking the time to write about your stay with us before your cruise. As you quite rightly say, our location for pre cruise stays is very good, only a couple of minutes from all the city cruise terminals. The lounge & public areas have been refurbished & I have noted your comments about the bedrooms & bathrooms. I am sorry that you were unable to dine with us due to the numbers in the Resaturant, this should not have been that case. I will investigate & check out why this happened.
I hope we can lok after you again prior to your next cruise
Regards
Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tavistock, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 6 November 2011

Room tired and not clean, dust on ledges adjacent to bed, and bathroom light switch not working. Not impressed with breakfast area, floor grubby, food stains on lower parts of tables and chairs, croissants not cooked, when I mentioned this there was no apology. Very poor value and will not be returning.

  • Stayed September 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank phil01822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALGMSouthampton, General Manager at Holiday Inn Southampton, responded to this review, 14 November 2011
Thank you for your feedback. I am so sorry that your experience was not good. I have taken up your comments with the team at the hotel & everything will be addressed. I sincerely hope that you will give us another chance in the future. Thank you again for your comments
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Travellers are raving about these Southampton hotels

Essex
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 30 October 2011

Weekend stay, the best thing about the room we had was the new flat screen tv and the complimentary biscuits!
The furniture was worn out and as is the furniture in the bar area, the bathroom was dated and in need of a refurb
We used the swiming pool but only once as the whole area was worn out and dirty.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank EssexMark1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALGMSouthampton, General Manager at Holiday Inn Southampton, responded to this review, 1 November 2011
The General Manager has responded directly to the guest & hope that we can welcome them back to the hotel in the future. Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GLOUCESTERSHIRE
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 24 October 2011

We booked a weekend stay at this hotel with superbreak, bed and breakfast for 2 nights with dinner included on 1st night cost £180.00. The hotel was very clean and room also and good views from our room on the 3rd floor. We went in the restaurant for dinner and gave our room number to the person who showed us to our table, and told her we had the dinner and breakfast deal. We didn't order a starter, but a main and dessert each for my wife and i, which we must say was very nice. we finished with a coffee each which we were going to drink in the bar area. As we were walking through we were asked if we wanted to charge the bill to our room, again explaining we had the dinner and breakfast meal deal the waitress got somebody else to sort it for us, which he did but said we would have to pay for the 2 coffees, i said we were going to have a drink in the bar so he transferred the bill to the bar for the coffees. In the bar i ordered a brandy and dash of lemonade and a pint of boddingtons beer together with the 2 coffees and service charge the bill amounted to £16.02 which i think rather excessive. We enjoyed our stay until we checked out then told we had to pay £14.00 for 2 nights parking, which we reluctantly paid. We said we weren't aware there was a charge for parking having not seen any signs in the car park or building anywhere. We have stayed at travel inn in southampton new dials in the past and never been charged for parking. We told the receptionist we would not be staying at holiday inn in the future and left with a sour taste in our mouths.

  • Stayed October 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank PHILNGILL068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALGMSouthampton, General Manager at Holiday Inn Southampton, responded to this review, 1 November 2011
Thank you for taking the time to write a report on your stay with us at the |Holiday Inn Southampton. I was pleased to read that you found the room to be clean & comfortable & the views from our bedrooms are stunning. Your kind comments on the food are appreciated & sorry about the confusion over the dinner charge, I am glad that it was sorted out. I have taken on board your comments regarding the parking charge. Regards
Alastair
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Northumberland, United Kingdom
Level Contributor
118 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 23 October 2011

My husband and I stayed here on a Saturday night. When we checked in we were given a room on the 7th floor as I had asked for a quiet room. We got up to the room only to find out the card key didn’t work. I went back down and found out that the room was under maintenance so they changed us to the 5th floor. The room they gave us was tidy and a good size. The large TV was a nice surprise.

We went down and had a meal in the restaurant and I have to say that was one of the best meals I’ve had and the prices were reasonable. My husband had the Brit Burger Bacon Melt and I had the Sizzling Beef Fajita. Both were served quickly and were hot and tasted great. We finished off with Rocky Road sundae to share. With drinks our total was £46.31.
The room was quiet as requested. The bed was comfortable but the pillows were a bit flat. I ordered a Harry Potter video (£7.50 – a tad pricey) but the digital signal kept cutting out and the movie would lag in places. It only did that here and there so I didn’t complain. I liked that I could view the bill on the TV. The view out of our window overlooked the harbour which was nice since we got to see the ships come in. The breakfast was really good.

If there is one drawback to staying at this Holiday Inn it would have to be parking charges which we were not made aware of. I thought £7.00 for parking was outrageous because I am already paying to stay at the hotel and now I have to pay for the privilege of keeping my car there overnight? Not impressed.

Overall, I do recommend the restaurant and the room was as expected but the high parking charges I just don’t agree with. Our total bill came to £199.81 for a one night stay Bed & breakfast.

Room Tip: Ask for a room overlooking the harbour so you can watch the ships come in!
See more room tips
  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EweAndMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALGMSouthampton, General Manager at Holiday Inn Southampton, responded to this review, 1 November 2011
Thanks for the comments on your recent stay with us. I have taken on board the details & will address with the appropriate team members. Your very kind comments regarding the food quality are appreciated & I will also pass this on to the F&B team. Regards Alastair
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Southampton

Property: Holiday Inn Southampton
Address: Herbert Walker Avenue, Southampton SO15 1HJ, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Southampton 3*
Number of rooms: 235
Official Description (provided by the hotel):
The Holiday Inn Southampton is situated in the heart of Southampton City Centre, with views over the waterfront and close to the M3 and M27 motorwaysThe Holiday Inn Southampton is located next to all Major Cruise Terminals making it the prime hotel for your Pre Cruise Stay. A pre cruise package rate is available which includes Breakfast, Car Parking and Transfer to the TerminalDuring your stay you can take advantage of West Quay Shopping Centre, day trips to the Isle of Wight, New Forest, and Paulton's ParkThe Holiday Inn Southampton is host to the PSP Southampton Boat Show. The hotel is centred in the heart of the show ground making it the ideal location to stay. Package rates available direct at the hotel.The hotel consists of 130 en-suite, air conditioned bedrooms with high speed Internet access, Spirit Health Club, Conference Centre, Restaurant, Bar and LoungeOur facilities also include 24 hour Room Service and free use for our residents to the Spirit Health Club which includes an indoor swimming pool, gym and sauna.The Holiday Inn Southampton has 5 Meeting Rooms and can accommodate up to 180 delegates, ideal for meetings and all special occassions. All rooms have air conditioning, wireless Internet access and all day tea and Starbucks coffeeAccessible & Family Rooms available. Kids Stay & Eat Free(Terms and Conditions Apply) ... more   less 
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Also Known As:
Holiday Inn Southampton Hotel Southampton
Southampton Holiday Inn

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