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“Cruise Park & Stay Package” 4 of 5 bubbles
Review of Holiday Inn Southampton

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Holiday Inn Southampton
Ranked #16 of 24 Hotels in Southampton
Folkestone, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Cruise Park & Stay Package”
4 of 5 bubbles Reviewed 3 November 2013

Stayed the night before going on our Cruise. The Cruise package gives you a Taxi transfer to the Ship (100 metres !!), Breakfast and a couple of weeks free parking. The Hotel itself is quite reasonable. The food is overpriced, but there are lots of different restaurants within walking distance. Paid extra for a Sea View in the hope of seeing our Cruise Ship upon waking. What we got in reality was exactly the same room as we got for free the year before on the front edge of the building with a Sea Glimpse and a view of the grotty Ferry !! If a Sea View is paid for it should be one of the back rooms that actually overlook the Cruise Terminal.

Room Tip: Rooms on back of Hotel for a view of the Cruise Terminal. Don't be fooled into thinking just be...
See more room tips
  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank StormUk69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwalker2014, General Manager at Holiday Inn Southampton, responded to this review, 26 November 2013
Dear Guest, Thank you for returning to the hotel prior to your cruise holiday. I am sorry that on this occasion that we did not meet with your expectations as in previous years. Your feedback is important as we use this to improve our level of service at all times. I hope that you will return to us again when next taking a cruise, our packages are great value.
Kind regards
Robert Walker- Cluster General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,062 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (277)
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English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 November 2013 via mobile

Stayed here with my 3 year old son as part of a Peppa Pig package deal. Was totally blown away by the care and welcome shown by all staff from first arrival, to the bar and at breakfast. All very genuine and helpful & not fake or false which you can get in chains. Thanks

Stayed November 2013, travelled with family
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwalker2014, General Manager at Holiday Inn Southampton, responded to this review, 26 November 2013
Dear Guest, Thank you very much for your kind comments, I am delighted that you enjoyed your visit to Peppa Pig, it is a great day out. I will definitely let the team here know your feedback, they will be as delighted as I am that we all made you feel welcome.
I hope we may have the pleasure of welcoming you again in the future.
Kind regards
Robert Walker - Cluster General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lystrup, Denmark
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 2 November 2013

My wife and I stayed at this hotel twice this year, first in February and the second time last month. My wife has a gold card from IHG, but you would not know it the way she was treated when we checked in. That being said she did get a free drink.

She had asked for a room on a high floor, away from the lift and that is exactly what we got, unfortunately it faced away from the waterfront towards the city. The room itself was reasonably large, with the usual amenities including free wifi. Strangely there were no pictures on the walls, and the decor was tired and depressing. Most of the desk lights were out and we requested to have the bulbs replaced.

We stayed there during the storm on the Sunday night and when we woke in the morning the heating was out and it was cold. This after having been cooked the night before by the out of control heating. When we complained we were offered variously a heater, a blanket, a drink. We settled for the heater which was brought to the room.

The high spot for me was our trip to the restaurant on our first night. We had been travelling all day and just wanted a snack. I ordered a burger and asked to have it cooked rare. I was told that this was not possible since they had had a case of food poisoning and all burgers had to be well cooked. Imagine my surprise when this blackened thing turned up. It was inedible. and at £12.99 a snip!

This is a hotel that obviously caters exclusively to those who are joining a cruise ship, to the detriment of ordinary travellers. A hotel to be avoided.

  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Southampton, responded to this review, 18 November 2013
Dear Joe S,

Thank you for taking the time to convey your comments regarding your recent stay with us. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations.

Please accept our sincere apology for the shortcomings you experienced and we regret the food served during your stay did not live up to your expectations. We have taken note of your comments and these will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer.

Once again, thank you for staying with us and providing your feedback.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Southampton hotels

Southampton, England, United Kingdom
1 review
5 of 5 bubbles Reviewed 27 October 2013

we got married at HI soton last year and could not ask for better service from all hotel staff especially wedding coordinators. Our wishes were interpreted and put in to place, better than we could have hoped for. food was lovely on the day but also for breakfast the next morning. I stayed two night the first room was lovely, clean and very comfortable and our honeymoon suite was amazing. we couldnt believe how big the room was and it included champs and a cheeseboard and water which was appreciated after a wonderful but tiring day. there were also gowns, slippers and many other personal touches including a congrats card from staff. very reasonably priced and ourselves and our guests cared for wonderfully. wedding planning can be stressful, but not this part i was kept updated continuously and reassured at all times everything was taken care of. I have also attended my brothers wedding here, where service was just as brilliant. a previous xmas doo was a fab night had by all and we are returning again this xmas for a get together with friends at a really good price, good food, good dj and excellent service. keep up the good work :)

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caroline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwalker2014, General Manager at Holiday Inn Southampton, responded to this review, 26 November 2013
Dear Guest. Thank you very much for your great feedback, I am delighted that the hotel has a great ambassador and loyal. It is appreciated and I will certainly make the team aware that you will be returning again to enjoy your next party.
Kind regards
Robert Walker - Cluster General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lot-et-Garonne, France
Level Contributor
501 reviews
246 hotel reviews
common_n_hotel_reviews_1bd8 369 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

I've stayed in this hotel a few times recently and really like it. It's spotlessly clean and every member of staff is charming. Hannah, on reception, wins my 'award' for the most helpful and professional staff member in any IHG hotel anywhere though. Nothing is too much trouble.

The food is pretty good and the gym perfect for a short stay. The rooms are,of course, standard Holiday Inn rooms but clean and comfortable.

I would recommend this hotel.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank francophileonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
walker R, General Manager at Holiday Inn Southampton, responded to this review, 25 October 2013
Dear Guest, Thank you for your positive feedback of your recent stays here at the Holiday Inn Southampton. I am delighted that the team here at the hotel, always make you feel welcome and ensure your stay with us meet with your expectations. I hope that we may continue to receive your valued custom here and look forward to welcoming you back.
Kind regards
Robert Walker - Cluster General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Sussex, United Kingdom
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

This hotel is right next to the City terminal at Southampton docks. Wake in the morning and if your room overlooks the dock, we always ask for this, you will see your cruise ship.
The rooms are a reasonable size with very comfortable beds. The en suite and bedroom are always perfectly clean. The floor to ceiling windows give you a marvellous view.
The restaurant is very busy but seems to keep up with demand and the food is reasonably priced and plentiful. Breakfasts can be a bit of a rugby scrum and you may have to queue.
The only negative is that the lifts are two small and seem to break down. Many people going cruising use this hotel so have large suitcases and so it can take for ever to get down to the ground floor. It's high time extra more robust lifts were installed. We have gone so far as to sent our luggage ahead so if all else fails we can walk down.
The staff are very friendly and helpful even under pressure.

Room Tip: Ask for one looking out over the terminal if going cruising so you can see your ship as soon as you...
See more room tips
  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mabeltherat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
walker R, General Manager at Holiday Inn Southampton, responded to this review, 25 October 2013
Dear Guest, Thank you for your feedback regarding your pre-cruise stay here at the Holiday Inn Southampton. . Your feedback is important to us, as this allows us to ensure we give a Guest Service that meets with your expectations. For your information, we are having new lifts installed in the new year which should help elevate the issue you experienced during your stay. I hope we ay have the pleasure of welcoming you back to the hotel again in the future.
Kind regards
Robert Walker
Cluster General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol UK
Level Contributor
157 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 15 October 2013

As a Platinum Elite member I stay at a lot of IHG hotels. This HI was very good, I was upgraded, very nice executive room, previous reviews mention tired rooms, mine was fine. Great staff, nice brekkie. Overall very happy.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank teejaybeeBristolUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
walker R, General Manager at Holiday Inn Southampton, responded to this review, 18 October 2013
Dear Guest, Thank you for supporting the IHG brand and choosing to stay here at the Holiday Inn Southampton. I am delighted that our hotel met your expectations and delivered a great service. I hope that you choose to stay with us again should you be in the Southampton area.
Kind regards
Robert Walker - Cluster General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Southampton

Property: Holiday Inn Southampton
Address: Herbert Walker Avenue, Southampton SO15 1HJ, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Southampton 3*
Number of rooms: 235
Official Description (provided by the hotel):
The Holiday Inn Southampton is situated in the heart of Southampton City Centre, with views over the waterfront and close to the M3 and M27 motorwaysThe Holiday Inn Southampton is located next to all Major Cruise Terminals making it the prime hotel for your Pre Cruise Stay. A pre cruise package rate is available which includes Breakfast, Car Parking and Transfer to the TerminalDuring your stay you can take advantage of West Quay Shopping Centre, day trips to the Isle of Wight, New Forest, and Paulton's ParkThe Holiday Inn Southampton is host to the PSP Southampton Boat Show. The hotel is centred in the heart of the show ground making it the ideal location to stay. Package rates available direct at the hotel.The hotel consists of 130 en-suite, air conditioned bedrooms with high speed Internet access, Spirit Health Club, Conference Centre, Restaurant, Bar and LoungeOur facilities also include 24 hour Room Service and free use for our residents to the Spirit Health Club which includes an indoor swimming pool, gym and sauna.The Holiday Inn Southampton has 5 Meeting Rooms and can accommodate up to 180 delegates, ideal for meetings and all special occassions. All rooms have air conditioning, wireless Internet access and all day tea and Starbucks coffeeAccessible & Family Rooms available. Kids Stay & Eat Free(Terms and Conditions Apply) ... more   less 
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Also Known As:
Holiday Inn Southampton Hotel Southampton
Southampton Holiday Inn

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