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“tired and noisy”

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Highfield House Hotel
Ranked #16 of 26 Hotels in Southampton
Reviewed 2 October 2013

This hotel is on the outskirts of the City in a largely student area, surrounding shops are mainly ethnic, charity or fast "junk food"

Hotel is tired and needs investment in some good double glazed windows and a coat of paint and some new carpet

Room Tip: stay somewhere else
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  • Stayed: September 2013, travelled on business
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Thank PBRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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342 - 348 of 568 reviews

Reviewed 29 September 2013

We chose this hotel simply because it was the closest accommodation we could find to the friends we were visiting. It served a purpose, but wasn't special in any way. The price was high considering this.There was , however, a reasonable full breakfast included in the price, and the breakfast room staff were efficient, clearing tables and replenishing the buffet constantly. The room we had was exactly like thousands of other boring hotel rooms and I have stayed in better, paying two thirds the price, and in city centres. I'm sure it would be a very useful hotel if you were visiting a University student in the area, and we didn't have any trouble fitting the car into the car park. I thought it unusual that we paid for our stay when we checked-IN rather than when we checked-OUT, which in my experience is the norm. The room was clean and had the usual tea/coffee things but for me, the pillows were very flat and I didn't like the fact that when we arrived, the beds were arranged with the chair cushions placed on top of the pillows. Sorry, but I want to know that my pillows are pristine. I don't want them tainted by cushions that, by their very nature are sat upon/against or thrown on the floor, time and again, by countless room guests. All in all, an OK hotel, certainly, but I paid, at the end of September, £135 per night ( 2 people, twin room ) and I know I can stay in a London hotel, with reasonably fluffy pillows (!) and far more facilities, for under £100 per night.

Room Tip: Our room overlooked the car park at the back and was quiet, but I don't think it is a noisy area...
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  • Stayed: September 2013, travelled as a couple
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Thank thirzairons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013 via mobile

We were made to feel very welcome right from the start. The hotel is well placed and parking was easy. The buffet breakfast was fantastic and the room spacious. Exceptionally good value and we loved our stay (3 nights). The service was excellent.

  • Stayed: August 2013
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Thank Jim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013 via mobile

We recently stayed at the highfield house. We were allocated a room on the first floor. On first inspection the room looked clean. It had what looked like a 4' bed and a single so we decided to put the two beds together only to find a pair of some bodies dirty underwear. The bathroom was clean although the toilet you had to sit at an angle as it was so close to the wall. We overlooked the main road and a restaurant next door so you couldn't have the window open due to the noise. As it was hot, there was no air conditioning or ceiling fan so no sleep much all weekend. Breakfast was ok but you had to order toast. My husband ordered his then got his cooked breakfast thinking his toast would be ready. Wrong. He had almost finished it before toast arrived after we asked where it had got to. The girl forgot it.
Not one I would recommend
The pub across the road was good for food though. The mitre had friendly staff and quick service.

  • Stayed: August 2013
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Thank SCOOBYDOO078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

I was so surprised at the standard of this hotel. It was nearly on the standard of 4 star hotels I had stayed in. In fact if tissues were provided in the bathroom and a fridge it would be there ! It was clean and quiet. The breakfast was excellent so much provided if you wanted it and the staff were lovely. I will most definitely stay there again.

  • Stayed: September 2013, travelled with friends
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Thank awaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

bathroom sink did not empty told the man on reception said he would take a look said he filled 3 times and it empted I had already done this. it does empty but very slowly. GET A PLUMBER TO CHECK IT. so it was not fixed water took a age to get Lukewarm and the shower was very weak.breakfast ok but why have 6 staff when its self service they just hang around talking and the food is drying up.cook to order would be better.
My friend had a similar problem the catch on is window was broken and the tv a nightmare 2 remotes why. get it fixed.
It seems to lack a good manager to check every room and restaurant and fix the problems.
We stay in Southampton on a regular basis but will not use this hotel again due to the problems outlined and the prices charged.this hotel should be down graded to a 2 star not 3 star

  • Stayed: September 2013, travelled with friends
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Thank wayne p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

We stayed here overnight as we were joining a cruise ship the next day and considering we only booked about 3 weeks before we were pleasantly surprised to get bed and breakfast with parking overnight for our car for £69. Our search for a hotel showed far more expensive places, some didn`t even include breakfast so we wondered what the catch was, however we needn`t have worried as the hotel was lovely, the room clean and spacious and the hospitality tray included 2 sachets of gorgeous hot chocolate.
The location was quite good as it was in a reasonably quiet area but only a few yards away from a street that had a good selection of local and charity shops. There was a large branch of Sainsburys close by and a pub that served very good food at reasonable prices.
The bathroom was clean with a shower over the bath and a tray containing shampoo, shower gel, etc, and plenty of shelf space. Television had several channels and was a neat flat screen, very modern.
Breakfast the next morning consisted of everything anyone could wish for and plenty of it as you just helped yourself. My vegetarian sausages were cooked to order and tasted delicious. There was a toast machine and a helpful member of staff on hand who brought the toast to my table when it was cooked so I did not have to stand waiting for it.
In fact all the staff were very friendly and helpful and there was always somebody nearby if you needed anything. We would definitely put this hotel at the top of our list when staying in Southampton again.

  • Stayed: August 2013, travelled as a couple
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1  Thank jmtigercrewe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Highfield House Hotel

Address: 119 Highfield Lane | Portswood, Southampton SO17 1AQ, England
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #16 of 26 Hotels in Southampton
Price Range: £37 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Highfield House Hotel 3*
Number of rooms: 71
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Also Known As:
Highfield Hotel Southampton

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