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Premier Inn Southampton West Quay Hotel
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Reviews (2,350)
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1,342
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All reviewswest quaymulti storeyshopping centrecar parkdrop off pointmeal dealcruise terminalsbuilding sitebuilding workthyme restaurantexcellent locationpre cruiseself serviceisle of wightgood nights sleepper dayfamily room
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2,296 - 2,301 of 2,350 reviews
Reviewed 24 August 2011

I dont usually write reviews but stayed here for one night before setting off on a cruise. The family room but perfect, very clean and two separate single beds for the children. Breakfast was lovely. £7.99 per adult and the kids ate for free. A really good choice for everyone. Parking across the road was free overnight, just had to feed

The staff were what really made the stay great. Really friendly and helpful. Nothing was too much trouble.

A perfect base for pre-cruising. Would definately book again.

Room Tip: Book on line
  • Stayed: July 2011, travelled with family
    • Value
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3  Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2011

Twice now I've stayed in this hotel and mostly I've enjoyed the location and the clean, modern facilities that this establishment provides.
However, both times I've stayed there, I've got into the shower, turned on the water and reached for the soap dispenser only to find it's EMPTY. This is purely and simply bad housekeeping. I guess in future, I'll have to remember to test the unit for soap prior to turning-on the water and if it's empty' I'll have to phone reception and WAIT for 5 or 10 or 15minutes until someone appears to fill the dispenser!!

Room Tip: Almost very good hotel.
  • Stayed: August 2011, travelled on business
    • Value
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2  Thank Ian057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2011

I arrived here quite late in the night and could not find it .... One can not immagine there is a hotel in the middle between West Quay and IKEA.
Anyhow, it was a very surpise for me: the room was large, clean and well equipped. The bathroom was ok.
The breakfast excellent, the staff helpful and gentle. I had some troubles with the bathroom and they solved everything very quickly and efficiently.
The position, although not central, is actually interesting. It is possible to reach High Street and Above Bar Street (the main street of the city) in just 5 minutes walking.

  • Stayed: July 2011, travelled on business
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2  Thank Sgorla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2011

Stayed in Premier inn as a base for our trip to peppa pig world in Paultons Park. cannot recommend the place highly enough. Extremely child friendly, staff service & food were all excellent. Rooms were spotless clean and decent size for 2 adults & 2 small kids. It only a 10 min drive to Paultons Park and right beside the excellent west quay shopping centre. I stay in a lot of hotels through work & leisure and for what we were looking for this could not have worked out any better.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
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3  Thank CEJ_12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2011

We got a bargain £29 room for 2 nights at the beginning of August and we thought this hotel was very good. As the hotel is new (opened in May) the rooms were spotless and had tea and coffee facilities, flat screen tv and air conditioning in all the rooms (which was a god send, as the weather was hot during our stay)!! It is next door to the West Quay shopping centre and here is where you keep your car as there is no on-site parking. It cost £5 for 23 hours and the hotel validates your ticket. The first night we stayed, the hotel's restaurant in the evening was very busy, but the staff were all very friendly and hard working. We thought the food was pretty good and they had some great deals on and the bar area had a nice relaxing atmosphere to it. In the morning however, it was a bit chaotic at breakfast, as there didn't seem to be enough staff to cope with the amount of people turning up in the restaurant to eat.
There is not a lot to do in the immediate vacinity, but we walked approx 1 mile from the hotel and visited the Ocean Village marina, which had a few bars and restaurants, which were nice to spend a few hours in.
The majority of visitors to this hotel are cruisers and families visiting Poultons Park/Peppa Pig World, but for the price we had a really nice time and feel it is worth another visit in the near future.

Room Tip: All the rooms are identical and feel there are no rooms better than others.
  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank nigelandsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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