I stayed here a couple of nights on business.
Arriving by car was tricky. I had no problem finding the hotel, but better directions to the drop-off point would have helped me avoid going around several roundabouts several times. When I found the multi-storey car park adjacent to the hotel, where you are recommended to park overnight, I found it really difficult to find my way back out to the hotel. Some signage would be very helpful. Can't this be negotiated with the car park given that the hotel is giving them business?
I liked the self-service check-in desks at the hotel lobby. It worked without any problems just by punching in my surname and post code. I could have swiped the card I'd used to pay for the room in advance and there was one other way of retrieving my details which I've forgotten.
The room was very clean and a reasonable size. I was pleasantly surprised to see wifi available for only £3 per 24 hours. Much better than the extortionate amount many other hotels charge in the area - but I still think it should be complimentary as standard.
I had a great night's sleep both nights. The bed was very comfortable, decent pillows, average quality linen but more than good enough. I was in room 230, near the very end of the corridor on the second floor. I heard no noise at all from the corridor, which was such a relief. No slamming doors, screaming children running up and down or drunks singing at the tops of their voices. Hoorah!
I had paid for the meal deal in advance. This meant pre-paid dinner and breakfast. For dinner you get a shortened version of the main menu. I don't eat meat or poultry and there were only a few dishes that I was able to eat - two starters, three mains. That's quite poor I think.
The restaurant was very busy, and staff seemed run off their feet. Despite having booked a table in advance, I was made to wait a few minutes for my table, however I was acknowledged and profuse apologies were given, which was appreciated.
The woman who seemed in charge of the team was great - uber friendly and checking several times that things were okay. The standard of the food was just okay - the ingredients seemed frozen rather than fresh. The white wine was vile - very sweet and barely chilled. Service was quite slow - around 1 hour and 20 minutes from start to finish, just one person at the table.
Breakfast was probably below what I would say are minimum standards. Fried eggs under a hot light that had been sitting for a while and had lost any chance of the yolk being runny, a tray of baked beans that had formed a skin, tinned tomatoes put into a big tray and heated. Not very appetising to me.... Various cereals were available, fresh fruit, yoghurt, bread/toast/croissants with preserve etc. The coffee was fresh, the fruit juice seemed made from concentrate. It was help yourself buffet style and eat as much as you want.
The local radio station was blaring over the speakers in the ceiling which grated slightly.
Other than the waiting staff in the restaurant, who were all excellent despite being really busy, I had little contact with any of the team, though did get good directions from one of the people on the front desk about where to find a local shop after 2100.
Despite my gripes about this place, and it's lack of soul, I'll likely stay here again due to the good nights sleep on both nights. Value for money was fair, but verging on pricey. I won't get the meal deal if I stay again in future - there are other places in the area where you can get much better food for the same price or possible less.
- Official Description (provided by the hotel):
- Southampton West Quay Premier Inn is ideally located near the Southampton Cruise and ferry Terminals, only a short walk away. Southampton's West Quay Shopping centre is directly across the road.The Southampton train station and national express coach station is less then half a mile away and by road there is easy access to the M27 and M3 giving an easy commute to Paultons Park and Pepper Pig World.Our Southampton West Quay Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com and Premier Inn so you can book your Premier Inn Southampton West Quay Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Southampton West Quay Hotel Southampton