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“Problem with the bed”

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Premier Inn Southampton West Quay Hotel
Ranked #2 of 24 Hotels in Southampton
Certificate of Excellence
London, England
Level 6 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Problem with the bed”
Reviewed 17 December 2011

My partner and I booked a room for one night at this hotel on 10 December having read the reviews on TA. As I suffer very badly from arthritis I booked a disabled adapted room. We were allocated a large room with a very spacious bathroom.

Everything was fine until I went to bed. During the night I needed to go to the bathroom, but as the bed was very low I had to wake my partner to help me out of the bed. The same happened when I got up in the morning.

I mentioned it to the receptionist who said that the beds are all 'generic' and the height is for wheelchair users. I understand the logic behind it, but was not very helpful to me as a non wheelchair user.

In all fairness, the hotel was very clean and the staff were helpful. However, on Monday I spoke to Premier Inn Customer Service who said she would ask the hotel manager to call me. A week has elapsed and there has been no phone call.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hermanaeriza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (313)
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English first
UK
Level 4 Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 December 2011

My sister and I stayed at this site for a brief and busy Xmas market break. We had a great time and the staff are every bit as attentive and helpful as previous reviewers have said. A couple of minor niggles (room made up as double not twin; broken window fitting) were noted and the former dealt with minutes later. We enjoyed dinner in the restaurant (swift service and some really attractive specials, including one for vegetarians, in addition to the standard menu which itself is quite varied) and the breakfast porridge was the best I've ever experienced at any hotel. We'd happily stay here again - all we need now is another excuse for a visit!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Supergirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newtown
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 December 2011

I have a broken leg and so currently use a wheelchair, I had no idea what to expect as a "disabled" customer. This hotel was amazing... The room was very clean, well equipped and quiet. It had a wet room ( wow !) The staff were extremely good, genuinely helpful, nothing too much trouble. The location is very good: West Quay shopping centre only 2 minutes away, Central Train Station about half a mile. A four star hotel at B & B prices.

Room Tip: There don't seem to be any noise problems and I was on first floor.
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  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tonybNewtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ingatestone, United Kingdom
Level 5 Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 14 December 2011

I stayed at the Premier Inn Southampton West Quay for one night prior to embarking on the Queen Mary 2. The standard formula of Premier Inn comfort and value is maintained here and the staff are all excellent and always willing to help, especially Fay at Reception who is most welcoming and eager to ensure that all is right for you as you check in. Thank you Premier Inn West Quay - I shall be back!

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mevers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 December 2011

i stayed in this hotel on business, the hotel was very clean and staff were very friendly and nothing was too much trouble. the hotel is located within a couple of minutes walk to the west key shopping centre and only a 10 minute walk from southampton central train station, it is also very close to the harbour. beds were comfy and the food was value for money.

i would definitly stay at this hotel again.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darcy60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorset
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 December 2011

We stayed on a Friday and Saturday night. The staff were very welcoming and helpful. The room was the usual type of Premier Inn room, well presented, clean comfortable and functional. There is a drop of point at the rear of the premises which could be better signed (or mentioned on the website) and parking in the multi storey was a good price at £5 per 24hours. It is only a few hundred metres behind the Inn so it is easy to find your way back. We didn’t use the restaurant but used the bar which was OK. We were on the 1st floor at the front of the building so there was a little noise from outside but it didn’t disturb our sleep. I used to stay at a nearby hotel but the value for money and comfort in the Premier Inn is superior. There lots of reasonable restaurants and cafes within walking distance.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ajw992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 6 Contributor
177 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 11 December 2011

Location perfect for Theatre,Restaurants,shopping etc. Hotel sparkling clean,very comfortable nights sleep,helpful smiley staff ,self check in. Parking very closeby in the West quay shopping centre . £5 for 24 hours. A very good choice for an overnight stay in a city centre location.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oscar0734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Southampton West Quay Hotel

Property: Premier Inn Southampton West Quay Hotel
Address: 96 Harbour Parade | West Quay, Southampton SO15 1BA, England
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Southampton
#2 Romantic Hotel in Southampton
#2 Family Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Southampton West Quay Hotel 3*
Number of rooms: 155
Official Description (provided by the hotel):
Southampton West Quay Premier Inn is ideally located near the Southampton Cruise and ferry Terminals, only a short walk away. Southampton's West Quay Shopping centre is directly across the road.The Southampton train station and national express coach station is less then half a mile away and by road there is easy access to the M27 and M3 giving an easy commute to Paultons Park and Pepper Pig World.Our Southampton West Quay Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Southampton West Quay Hotel Southampton

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