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“Convenient for port & town centre, wonderful staff.”

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Premier Inn Southampton West Quay Hotel
Ranked #2 of 25 Hotels in Southampton
Certificate of Excellence
Reviewed 16 February 2012

This hotel ticks all the right boxes: location, room, staff all come up to the usual Premier Inn standards, and then some more. If you're going on a cruise, the dock is 5 minutes down the road and the town centre (shops & eating out) are 5 minutes the other way. The rooms are up to the usual high Premier standard (spacious and clean) and the friendliness of the staff makes this a hotel I would certainly stay in again.
The restaurant staff (esp Amanda as mentioned in a previous review) were great and when I had to go to A&E in the middle of the night (nothing serious) the porters were brilliant. They ordered a taxi to take me and also organized one to pick me up. When I returned I felt a lot better and we sat and chatted for ages over a couple of cuppas. Full marks.
I would recommend this hotel to anyone - just don't slip in the bathroom :)

SQFerry

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  • Stayed: February 2012, travelled on business
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1  Thank SQFerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,126 - 2,132 of 2,261 reviews

Reviewed 14 February 2012

My wife and I stayed before going on a cruise. The hotel staff were welcoming, the room was clean and well appointed. We chose a continental breakfast which was more than enough. I thought the bar prices like most hotels a bit steep and the choice of beer limited. I would most certainly use this hotel again.

  • Stayed: January 2012, travelled as a couple
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Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2012

This is a perfect place to stay over a weekend or for 1 night prior to a cruise. Hotel & room spotlessly clean but question whether anybody likes the new stand alone pod system for registering your stay in the entrance. I have always disliked the wall soap dispensers in Premier Inn bathrooms & this new hotel also has a toilet tissue dispenser issuing 1 sheet at a time!!!! We had dinner in the adjacent Thyme restaurant & the quality of the food was OK but the service was a bit chaotic because they were very busy. One of our party at our table were not charged for a plate of Fish & Chips because it was slow being served. Loved the extra carbohydrate information given for each course on the menu & this helped our diets. We had a splendid breakfast in the John Lewis restaurant in the adjacent shopping centre. Staff very friendly & will certainly use again this year.

  • Stayed: January 2012, travelled with friends
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Thank crackling79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

This is the second time in 3 months I have stayed here. The first time with a friend, this time for a more romantic stay. Hotel room was clean and spacious and the restaurant was great once again. The host (Amanda) was just lovely - so friendly and remembered us when we went down for breakfast. Great location to Ikea, shops and harbour. Really enjoyed it and such good value too.

  • Stayed: February 2012, travelled as a couple
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1  Thank dante35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

We stayed on the 21st of jan 2012 and found the staff to be very polite and freindly.
When we checked in we had a double room when we went to it and had been booked as a twin which they changed straight away with no problem's.The room was very clean including the bath room the beds very hard but i am used to a soft one.
Dinner in the resturant was excellant ( i would recommend the cheese and biscuits, it was better than on the cruise) the staff again were freindly. a good choice on menu.
Breakfast was very good and as much as you can eat staff again very freindly.
overall i would go again and the price for Dinner & breakfast £22.00 was good value for money.We even called in for Breakfast on the day we returned from crusie.

  • Stayed: January 2012, travelled with friends
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2  Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

We visited our son who has recently started at Southampton Uni, we managed to pick this Premier Inn up for a bargain price of £19 for the night ! Once again our room and the bathroom was spotlessly clean and air conditioning working perfectly although when we visited it was extremely cold outside so didnt really need to use the A/C. There is no on-site parking but that again wasn't a problem as you can park in West Quay multi storey for up to 23 hours for £5, last entry is at 10 pm and you can leave car park from 5.30 am. Again we didn't have an evening meal there but did have breakfast which again was great, the added bonus was the lovely person helping out at breakfast called Amanda, she is so friendly/helpful. We will be back again soon !

  • Stayed: February 2012, travelled with family
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1  Thank Sam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

great location for quay and shopping centre lovely room fantastic evening meal service and breakfast

  • Stayed: January 2012, travelled with family
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Thank adelel40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Southampton West Quay Hotel

Address: Harbour Parade | West Quay, Southampton SO15 1BA, England
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Southampton
#2 Family Hotel in Southampton
#2 Best Value Hotel in Southampton
#2 Romantic Hotel in Southampton
Price Range: £48 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Southampton West Quay Hotel 3*
Number of rooms: 155
Official Description (provided by the hotel):
Southampton West Quay Premier Inn is ideally located near the Southampton Cruise and ferry Terminals, only a short walk away. Southampton's West Quay Shopping centre is directly across the road.The Southampton train station and national express coach station is less then half a mile away and by road there is easy access to the M27 and M3 giving an easy commute to Paultons Park and Pepper Pig World.Our Southampton West Quay Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Southampton West Quay Hotel Southampton

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