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“Good location, excellent price, but don't expect a room with a view!”

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Premier Inn Southampton West Quay Hotel
Ranked #2 of 24 Hotels in Southampton
Certificate of Excellence
Gloucestershire, UK
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Good location, excellent price, but don't expect a room with a view!”
Reviewed 6 December 2012

Booked the West Quay Premier Inn for an Friday night stay several weeks in advance and, using their own website, got a great price. An attractive new building in the centre of the city's redeveloped shopping district, the hotel doesn't have its own car park, so you have to pull up outside the back door in the drop-off area - having negotiated the automatic barrier - unload your bags, check in and then go and move your car to park elsewhere. There is the West Quay multi-storey car park right next door to the hotel, so you can always find a space, but it isn't cheap and you need to get your ticket validated at the hotel for a reduced-rate overnight park. Unfortunately, only the overnight stay is covered, which means you can't leave and return to the car park during the afternoon/evening without incurring extra cost, so when we went out to meet friends and grab dinner, we ended up paying twice for car parking. Ouch!
The hotel is new and has no real reception as such, just a collection of automatic check-in machines and some very helpful staff to lend a hand. They will also try and convince you to have dinner and breakfast in the in-house Thyme restaurant, but not at all pushy and very friendly. We had already arranged dinner elsewhere, but prices looked reasonable, although there are also lots of restaurants round and about if you want to venture out.
Our room on the fourth floor was standard Premier Inn layout and very comfortable. Extra pillows are available for the comfortable bed, while there is a small LG LCD TV with Freeview channels; kettle with tea and coffee making facilities; a sofa bed and dressing table/desk with 4 electric plug sockets. No wardrobe as such, just hanging space, but for a short stay, this isn't an issue. Shower over the bath was excellent, although our bathroom floor must have had a few issues in the past as it literally 'moved' under your feet when you walked on it. A little unnerving at first.
Being in the centre of town, there is not much of a view from the rooms. Car park one side, the Carnival Cruises UK office at one end and what looks like a cleared building lot and temporary construction site yard the other. So no wistfully looking out to sea here, although to be honest, even if you could see the sea, Southampton is a working port, so the view could never be described as romantic. But the Premier Inn West Key isn't the kind of hotel you stay at for a romantic seaside weekend. It's a very comfortable, functional hotel in a good location close to the cruise port, the wide choice of stores (including John Lewis, Marks & Spencer etc.) and the attractive (in parts) city centre of Southampton, which is well worth exploring.
Overall, the Premier Inn Southampton West Quay is recommended for short stays and great value for money, especially if you book early.

Room Tip: Book online through the Premier Inn website a few weeks in advance and you can get a great prepaid...
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  • Stayed October 2012, travelled as a couple
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Helpful?
2 Thank UKBornToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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English first
Manchester, United Kingdom
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 December 2012

Sadly i wasn't going on a cruise the next day which is the usual reason for staying at this hotel. I had a meeting in the area so needed somewhere to stay overnight and this was the most reasonably priced that also provided bed and breakfast and an evening meal.

The staff were very friendly and, although it took a while to bring me a drink, the food was good and drinks reasonably prced.
The wi-fi didn't work too well which was unfortunate as i ahd some work to do but the room was comfortable as in all premier inns I have stayed in.

I would stay here again if the need arises.

Room Tip: Higher floors the better
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  • Stayed November 2012, travelled on business
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Helpful?
Thank Richard1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 December 2012 via mobile

The hotel is a typically good premier inn, clean and tidy in a good location. The trouble I had is my company give me an allowance to spend on an evening meal in the restaurant or bar but when I went downstairs there was nowhere to stand or sit so I could not order food. When I informed the staff that I was a resident at the hotel and could see they were busy and would be glad to order a meal to my room or even come and collect it if they rang me, I was told that they did offer this service but at the time the kitchen was not taking any orders as they were too busy. I asked that as a resident could they not put an order through and I would simply wait in my room as there was nowhere to wait in the bar, they again informed me that the kitchen would not take any orders at that time ( around 8pm). I tried again at 9 and then gave up and went to bed rather hungry without any meal. I do feel that hotels should at least try and look after there paying guests (£80 per night) and give them at least an option of getting a meal over the people that walk into the bar/restaurant off the street. I have worked away from home on a weekly basis since I was 16 and am now 44 and have never remembered having to go to bed hungry.

  • Stayed December 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Sussex
Level Contributor
117 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 December 2012

My family and i decided to go christmas shopping in southampton for a change.We chanced upon this hotel when we were planning this and got a bargain room in their sale for £19.This hotel was only built in 2011 and this is reflected it its style.

The accomodation was excellent,the bed was really comfy and sleeping was not really a problem, apart from some noise which could be heard from the main road outside,which is unusual for a premier inn as they normally have triple glazing. However, this did not unduly affect my nights sleep.

The restaurant was packed on a friday night and we could not get a table until 9pm.I have never stayed in a premier inn where the in-house restaurant was so popular.The food was good value and enjoyable.

i must mention Alice who was on duty when we checked in.She is a beacon of excellent customer service-She helped us check in, she went out of her way to find out the availability of the restaurant and rang to let us know when a table would be free, made our reservation for us and also brought up additonal pillows when requested-Nothing was too much trouble for her or indeed other staff.

The hotel was situated across the road from the shopping centre and can be easily reached either on foot or via the free bus from the station. i would willingly stay there again.

  • Stayed November 2012, travelled with family
    • Value
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Helpful?
Thank calypsoEastSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littlehampton, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 December 2012

We used this hotel for a short break and a christmas shopping trip. It's the perfect location for this! U are a stones throw from west quay shopping center an with the Christmas market on it was a wonderful festive wkd.we shopped till we dropped an with our hotel so close we could drop heavy items back to the room an continue on our merry way.staff were very helpful an friendly the room was a lovely size with a great bath an shower.I will def be comin bk here nxt yr! Christmas shopping has never been such a pleasure.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aldershot, United Kingdom
Level Contributor
99 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 3 December 2012

Second stay at this hotel which is so close to the shopping centre. We have two nights so we can Christmas shop and not have to drive home.
The hotel is very modern and the staff go the extra mile in all areas of the hotel. Friendly and helpful
Cannot fault it.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickyS24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, Pennsylvania
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 December 2012 via mobile

For cruise travelers this hotel is perfectly situated for a night or two prior to embarking your ship or even a layover afterwards. We would especially recommend a stay long enough to enjoy the very pleasant city of Southampton. We recently spent two nights between cruises and could not have been more pleased. The hotel is new, not fancy, but very comfortable and the staff very helpful. The breakfasts were very good and we enjoyed a dinner there as well. Internet was fast too...fairly priced at three pounds per day.

The hotel is next to the very large West Quay Mall and just a block or so away from the center of Southampton. We easily walked to the Sea City Museum, highly recommended for its Titanic exhibition and pleasant nearby parks. We bought a Walking Tour book at the museum for one pound and used it the next day to walk along the Old Town Wall, also highly recommended. So much history here! And set aside an hour or so to tour the Tudor House and have a bite to eat in their tea room. Stop by the St. Michael Church too and visit with the volunteers who will share some history as well. Every where we five Americans went we were warmly welcomed and thanked for visiting their cherished home and historic sites.

And it was always easy to get back to the Premier Inn West Quay!

Stayed November 2012
Helpful?
3 Thank Sbury_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Southampton West Quay Hotel

Property: Premier Inn Southampton West Quay Hotel
Address: 96 Harbour Parade | West Quay, Southampton SO15 1BA, England
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Southampton
#2 Family Hotel in Southampton
#2 Romantic Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Southampton West Quay Hotel 3*
Number of rooms: 155
Official Description (provided by the hotel):
Southampton West Quay Premier Inn is ideally located near the Southampton Cruise and ferry Terminals, only a short walk away. Southampton's West Quay Shopping centre is directly across the road.The Southampton train station and national express coach station is less then half a mile away and by road there is easy access to the M27 and M3 giving an easy commute to Paultons Park and Pepper Pig World.Our Southampton West Quay Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Southampton West Quay Hotel Southampton

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