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“Good location, clean modern rooms”

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Premier Inn Southampton West Quay Hotel
Ranked #2 of 25 Hotels in Southampton
Certificate of Excellence
Reviewed 5 August 2014

Excellent location, clean modern rooms. Food in restaurant was good. Breakfast staff could have been more attentive, hot food choice towards the end of service was lacking. Family room was spacious with a full size bed for child. Food location for red funnel ferry to Isle of Wight in walking distance should it be required.

  • Stayed: July 2014, travelled with family
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Thank Holssmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,269 - 1,275 of 2,261 reviews

Reviewed 4 August 2014 via mobile

This hotel never disappoints, have stayed a few times and never had a problem. Rooms clean and tidy, self check in nice and easy, good comfy beds and nice and quiet. What more could you want? staff happy to take bags after check out to look after while you shop. Will stay here again.

  • Stayed: August 2014
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Thank HayleeOlly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

The strength of the Premier Inn brand is that you know what you are getting. Clean rooms that have everything you need, plus friendly and helpful staff. There are no frills but if you want those, you should pay more. Food was tasty and done competently. Car parking was in the adjoining multi storey and very close by, so not an inconvenience. My only grumbles were that even with a mattress topper, i felt the springs a little. Not enough to stop me sleeping but I was a bit surprised as Premier Inn beds are usually very comfy. The windows were not that well sound proofed so from about 6am, there was something noisy going on outside (presumably at the port) which meant i didn't sleep as well as I had expected. Still, overall, a good reliable place to stay.

  • Stayed: July 2014, travelled with family
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Thank holidayqueen21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

My husband and I stayed here whilst we attended the New Forest Show. The hotel is about half an hour away from Lyndhurst.

The only annoying thing about this hotel is the car park - it's the multi-storey car park that shoppers use and you have to pay £5.00 per 24 hour stay. Also if you don't use the drop-off point you have quite a walk with your bags.

The check-in went OK, although our key cards weren't activated properly by the machine and we only found that out when we'd gone all the way to our room and couldn't get in! Not what we needed after our poor meal in the attached restaurant but it was fixed soon enough. The vending machine in reception wasn't working which was annoying, and also the drinks machine had no water.

The staff were OK but some seemed a bit bored to be there. Room was fine but somehow cleanliness was not up to usual standard of Premier Inn - the bedding didn't look 100% clean but we were too tired to make a fuss and were only there for one night.

WiFi should be free nowadays, Premier Inn - sort this out!

  • Stayed: July 2014, travelled as a couple
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Thank JerseyGirl1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

We enjoyed our stay, room clean and spacious. Not much of a view but hey ! What really lets it down is outside the hotel is an area which could be used for car parking but is laid to grass, no landscaping just grass.....what a waste of space and a missed opportunity. The pay car park us just next door but having to pay for 24 hr parking is annoying.

Very close to all the shops and right next door to IKEA so that is a plus and we would stay here again.

Room Tip: Front of hotel may have a better view of the port.
See more room tips
  • Stayed: June 2014, travelled as a couple
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Thank Revproman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

Decent enough example of the chain. New, clean, well maintained, quiet, good beds and bathroom. No hotel car park and local car park closes at 10.30pm. Expensive due to test match at the cricket ground so not great value, but no different to every other hotel in town. One of the better Premier Inns I've stayed in.

  • Stayed: July 2014, travelled with family
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Thank Parkseye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

Stayed 2 times and overall satisfied. The restaurant of the hotel is of a great help after a working day if you do not want to go outside for dinner. It can be sometimes busy so booking a table is recommended.
Floor material in the rooms and corridor does a great job minimizing the walking noise of the other guest passing in front of your door. The bed and pillows are very confortable.

However, Wifi is terrible and works only for e-mail. Do not expect a pleasant navigation nor retrieving large amount of data. The network is not managed by the hotel, so it's hard to blame the staff when telling them that the connection is poor.

  • Stayed: May 2014, travelled on business
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Thank Nicolas-M84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Southampton West Quay Hotel

Address: Harbour Parade | West Quay, Southampton SO15 1BA, England
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Southampton
#2 Family Hotel in Southampton
#2 Best Value Hotel in Southampton
#2 Romantic Hotel in Southampton
Price Range: £48 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Southampton West Quay Hotel 3*
Number of rooms: 155
Official Description (provided by the hotel):
Southampton West Quay Premier Inn is ideally located near the Southampton Cruise and ferry Terminals, only a short walk away. Southampton's West Quay Shopping centre is directly across the road.The Southampton train station and national express coach station is less then half a mile away and by road there is easy access to the M27 and M3 giving an easy commute to Paultons Park and Pepper Pig World.Our Southampton West Quay Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Southampton West Quay Hotel Southampton

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