I used my free tickets (issued to everyone living in Southampton I think) to visit this museum with my parents(note I am forced to tick "family (teens)" as the sort of visit, but none of us were children or teenagers).
I thought it was really interesting. The main focus is on the crew, as most of them were from Southampton. You follow the story of several crew members, including the Captain, a lookout boy and a ladies maid. The story of ordinary people (as opposed to the rich, powerful and famous) is not often told. I found out a lot about Southampton. Some of the people lost on Titanic lived in my street, and I didn't know that.
As noted in other reviews, there are few actual artifacts from Titanic. Most went down with the ship.
The building is awesome. Until recently it was the main police station in Southampton. The ladies toilets are cells! There is a section where you can sit in the old court room (it;s very grand) and watch a film/computer graphics about the trial of the owners of Titanic. I loved this.
There is also a section about the history of Southampton, including some prehistoric artifacts, and a section on 20th century immigration.
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