Not that warm a welcome staff seemed rather snooty and almost felt looked down upon.
Room average holiday inn, bathroom needed refreshing. Bed ok have slept in better.
Included breakfast was alright although there was only two hot items available and space on the counter for several more. A member of staff was stood by breakfast selection at all times so you felt rather watched and untrusted even though it was a buffet which you could help yourself too!
On check out I wasn't thanked for staying which was a little disappointing and again the service wasn't overly friendly. When staying at premier inn I have always found the welcome much more friendly and always thanked for staying.
However the biggest disappointment was when we reached home after our stay I found I had been charged on my credit card after leaving for apparently taking a tag from a pillow which I certainly did not. The front desk manager, Iris who's English was rather bad firstly accused me
of stealing a tag off a pillow and then in further correspondence accused me of stealing something different. There was no way we had taken anything but they were happy to steal off my credit card and make an unauthorised payment to themselves to make sure we were out of pocket for something we didn't have!
Iris was very rude and the manager was even worse he constantly accused me of stealing and couldn't even decide on what I had apparently stolen either.
I am an honest person and was looking for a reasonably priced hotel for my young family and I to spend the night and got ripped off and wrongly accused. I have been a priority member for over ten years and never had any problems before.
Looks like from the reviews I am not the only customer this has happened to, seems common practice with this hotel.
I will never use this hotel again and do not recommend it.
You have been warned about their dirty tactics to con their honest customers.
- Official Description (provided by the hotel):
- Holiday Inn Express(R) Southampton M27, Jct.7 hotel offers 176 modern guest rooms set in landscaped grounds. It's just a 15 minute drive to Southampton Cruise Terminals and three miles to Southampton Airport (SOU). You're 20 minutes' drive from New Forest National Park and four miles from Southampton's city centre. The hotel offers free WiFi, free on-site parking and an inclusive breakfast with both hot and continental items. ... more less
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- Also Known As:
- Holiday Inn Express Southampton m27 Jct 7 Hotel Southampton
- Holiday Inn Southampton
- Southampton Holiday Inn