We were disappointed with the restaurant service at this hotel. We arrived at 6:45pm and were told that a big party had booked the restaurant for 8:30pm. We ordered our meals at 7:30pm and still had to wait until 8:30pm for it to arrive with no big party in sight! Also the staff seemed very ill informed about food allergies despite the menu claiming otherwise. Also I had previously emailed to ask if the buffet breakfast included in the booking had gluten free items available and I was informed that it did. The only item available was scrambled eggs but thank goodness a lovely lady remembered that there was some gluten free bread in the fridge out back! Also this hotel had no phone reception in lobby or restaurant but it was in the room. No free wifi either.
- Official Description (provided by the hotel):
- Holiday Inn Express(R) Southampton M27, Jct.7 hotel offers 176 modern guest rooms set in landscaped grounds. It's just a 15 minute drive to Southampton Cruise Terminals and three miles to Southampton Airport (SOU). You're 20 minutes' drive from New Forest National Park and four miles from Southampton's city centre. The hotel offers free WiFi, free on-site parking and an inclusive breakfast with both hot and continental items. ... more less
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- Also Known As:
- Holiday Inn Express Southampton m27 Jct 7 Hotel Southampton
- Holiday Inn Southampton
- Southampton Holiday Inn