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Holiday Inn Express Southampton M27 Jct 7
Ranked #10 of 24 Hotels in Southampton
2 reviews
“Basic.”
Reviewed 6 November 2013 via mobile

The hotel was alright. Not great service, not really convienient, and the bed was not comfortable at all. It's not a bad hotel but it's not a great one either. I was impressed by the look of everything other than the room we sleept in. The air conditioner didn't work either. The breakfast was pretty good though.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmooae82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBB99, Owner at Holiday Inn Express Southampton M27 Jct 7, responded to this review, 12 November 2013
Dear Guest

Thank you for choosing our hotel for your recent stay.

Please accept our apologies that our staff did not meet your expectations on this occasion.

We are surprised by your comments regarding our convenient location considering we are just a mile from the M27 and 15 minutes by car from the city centre which our guests normally find very convenient.

We appreciate your positive feedback concerning the lovely design of our hotel and in particular public areas, and your enjoyment of the substantial complimentary hot buffet breakfast offering we provide to our guests

Your feedback has been shared with the team in order to ensure that we improve our standards and we hope to welcome you back on your next visit to Southampton .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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902 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
Cardiff, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 November 2013

We have stayed at this hotel several times and never been disappointed with anything at all. The staff are always pleasant, friendly and eager to help. The only problem this hotel has is that we have to go outside to get a mobile signal, but that's no trouble at all. I have read that other guests have had the same problem. Of course, that would be down to the mobile providers and not the hotel, so no complaints there. Yes, it's like coming home again.......

Room Tip: We have stayed on the ground floor and the top floor and find no difference at all, it is a very qui...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank honeysucklerosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 3 November 2013 via mobile

Hotel is in a convenient location just off the motorway. My room was spotlessly clean, although slightly more basic than holiday inns I've stayed at before (this is my first express). For example there is no bath, only a shower. The only minor issue is I couldn't get any mobile signal for three within the hotel, and had to walk into the carpark in the rain to make a call. Overall the hotel provided everything required for a comfortable overnight stay.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamworth, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 November 2013

Booked two rooms for a family trip to Gunwharf Quays and surrounding area. All requests were catered for (rooms close together and cot placed in room) and comfortable clean rooms with nice breakfast the following morning. Staff friendly and nothing was too much trouble. Very quiet at night so children weren't disturbed once they were in bed. Good value for money. It would be nice to see Holiday Inn introducing children's play areas in the majority of their hotels though.

Room Tip: Request a ground floor room, these seem quieter at night
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 November 2013 via mobile

Stayed here for 3 nights whilst visiting Peppa Pig World, room was spacious and very clean, staff were helpful. Breakfast was plentiful. Only thing missing was perhaps a small play area for the little ones.

Stayed October 2013, travelled with family
Helpful?
1 Thank Jazzagreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merthyr Tydfil, United Kingdom
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 November 2013

Stayed in a family room with my wife and two children. Room was very comfortable, clean and good value for money. The reception area gave the feel of a 'proper' hotel unlike some of the other budget priced hotels. Staff were friendly and helpful.
The breakfast offered in the total price of £60 was again good value, although the cooked breakfast option was limited to bacon, sausage, scrambled egg and beans - not the most appealing though, as a little too greasy! However, as stated cereals, pastries and toast available if a cooked breakfast is not to your liking.
Will stay at this hotel again as the location was excellent.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philjo70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 November 2013

We stayed here as a family for 1 night and overall, were happy with this hotel. The location was safe and convenient, the rooms were spacious and clean, the staff friendly and the breakfast good. We stayed in a room for 4 and had 1 double bed and 1 pull out sofa bed. The sofa bed was very uncomfortable to steep on and tolerable for 1 night. I don't think we could have handled a second night on it though. Also, the walls are very thin. We were all woken up by young people coming back to the room next door to us late at night.

Stayed December 2012, travelled with family
Helpful?
1 Thank TheDonovansUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton M27 Jct 7, responded to this review, 17 November 2013
Dear donovanx0000,

Thank you for writing a review about your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of staff service, cleanliness and the location of the hotel. It encourages our team members to work even harder and consistently delight our guests. I am very sorry that there were certain issues you encountered during your stay in particular the noise and condition of the sofa bed. The feedback we receive from you enables us to target problem areas. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Southampton M27 Jct 7

Property: Holiday Inn Express Southampton M27 Jct 7
Address: Express Southampton M27 Jct Holiday Inn 7 Botley Road | West End, Southampton SO30 3XA, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#8 Romantic Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Southampton M27 Jct 7 3*
Number of rooms: 176
Official Description (provided by the hotel):
Holiday Inn Express(R) Southampton M27, Jct.7 hotel offers 176 modern guest rooms set in landscaped grounds. It's just a 15 minute drive to Southampton Cruise Terminals and three miles to Southampton Airport (SOU). You're 20 minutes' drive from New Forest National Park and four miles from Southampton's city centre. The hotel offers free WiFi, free on-site parking and an inclusive breakfast with both hot and continental items. ... more   less 
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Also Known As:
Holiday Inn Express Southampton m27 Jct 7 Hotel Southampton
Holiday Inn Southampton
Southampton Holiday Inn

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