After reading reviews on here about the issues people have had with payment i was a bit worried about the "pre- auth" they wanted from me at check in. I had already paid for the room and did not need to pay any more. However. after explaining that i had not much money in the bank and needed it for my daughters birthday the next day the man on reception assured me the pre auth takes NO money from my account and i would still be able to access it. Even though i was still unsure, he refused to check me in unless i did one. All this at 9pm with a screaming, tired, poorly 2 year old at reception, after a 3 hour drive. He did not care at all. I gave in for my childs sake.
The next morning i went to take the cash out of my account and discovered they had taken the £50.00 that he had pre authed. To say i was upset was an understatement.. this money was for my daughter to use at peppa pig world.
I called them straight away and was spoken to quite rudely by a lady on the other end who fobbed me off to someone else. She REFUSED to help unless i contacted the bank... i had no details of my bank on me so she TOLD me to use the internet like im a walking wifi port.. She has told me that money will go in to my bank within 5 working days... its the weekend tomorrow and i have no money until payday so i have to wait a week for this!
Its disgusting and i advise all people to REFUSE a pre auth as i work for a hotel my self and i know they do not need it to check you in!! pre auths are for those that have not paid incase they checkout without paying.
Other than this, the room i was in smelt of CANNABIS as the people in the hall where smoking it and they were even talking about it quite loudly.. so it was without a doubt cannabis. Doors were slamming through the night, i was woken at least once an hour..and the breakfast was disgusting. It was cold, sloppy and very limited.
i have just found out there is a premier inn right by Peppa pig world and i shall be staying there next time.. i will avoid a holiday inn no matter how much more i have to pay. It was not worth the £70 i paid. and this was supposed to be discounted...
The room was dusty and the window sil had clearly not been cleaned.. to say it was a family room it was very small.
I have to say this is the worst review i have ever had to give and i hope they are proud of themselves..
- Official Description (provided by the hotel):
- Holiday Inn Express(R) Southampton M27, Jct.7 hotel offers 176 modern guest rooms set in landscaped grounds. It's just a 15 minute drive to Southampton Cruise Terminals and three miles to Southampton Airport (SOU). You're 20 minutes' drive from New Forest National Park and four miles from Southampton's city centre. The hotel offers free WiFi, free on-site parking and an inclusive breakfast with both hot and continental items. ... more less
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- Also Known As:
- Holiday Inn Express Southampton m27 Jct 7 Hotel Southampton
- Holiday Inn Southampton
- Southampton Holiday Inn