A very large party of us booked to stay here in May 80+.
We booked and had confirmation from the hotel of all no smoking rooms and a triple rooms (each room to accommodate 3 seperate travellers (not partners or relatives but individuals travelling together)).
Despite this confirmation, on our arrival many of the rooms allocated were smoking rooms (which were over powering in the stale smoke) and the triple rooms which had been confirmed were actually made up of one double bed and one sofa bed. This meant individuals who hardly knew each other being forced to share a bed with a relative stranger.
A complaint to the front of house staff on both counts was met with a "tough luck' attitude as the hotel was fully booked. .No explanation or offer to help in either of the situations.
Further despite knowing that this large group had booked in and would be using the bar that evening for food and drinks the service at the bar was terrible. One person serving drinks and taking food orders leaving a queue of 80 people waiting up to 45 mins to be served ( and a further hour before any food arrived).
Quite frankly it was by far the worst hotel experience I've had.
- Official Description (provided by the hotel):
- Holiday Inn Express(R) Southampton M27, Jct.7 hotel offers 176 modern guest rooms set in landscaped grounds. It's just a 15 minute drive to Southampton Cruise Terminals and three miles to Southampton Airport (SOU). You're 20 minutes' drive from New Forest National Park and four miles from Southampton's city centre. The hotel offers free WiFi, free on-site parking and an inclusive breakfast with both hot and continental items. ... more less
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- Also Known As:
- Holiday Inn Express Southampton m27 Jct 7 Hotel Southampton
- Holiday Inn Southampton
- Southampton Holiday Inn