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£68
Breakfast included
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£68
Breakfast included
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£62
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Flawed
Horley, United Kingdom
Faultless service, good stay, restful nights sleep
4.0 of 5 bubblesReviewed 23 Nov 2023
Friendly service is at the heart of any stay in a hotel and this place had it in buckets. I stayed here with son for one night. Front desk reception to our arrival was one of the warmest and friendliest I've had in a long while as a regular traveller. Welcomed as and IHG member the check in process took less than 2 minutes which was great after a long drive on a wet, dark, windy night. Great position near the motorway.
The room was clean and not tired in anyway (sometimes Holiday Inns can be a bit hit or miss) Good comfy bed with decent pillows and the sofa bed already made up for my teenage son.
Room contained iron & ironing board, TV, tea and coffee facilities, hairdryer and was a relief to see the plugs had USB options already (this is bugbear of mine and don't know why more hotels don't upgrade their sockets) so 10/10 for me.
Breakfast was brilliant - it s buffet option - good array of cooked food (bacon, scrambled eggs, hash browns, beans, sausage), toaster & bread options, fruit juices, coffee machines, cereals and porridge, and a pancake maker (my sons favourite!) yogurts and toppings , fruit. We had a good hearty breakfast giving my son all the fuel he needed for a sports match that day. Tables were cleared quickly and plenty of room/tables when we ate at 9am on saturday
Hand sanitisers are dotted about and working (good to see) and everywhere was clean and tired. Given the number of rooms here I imagine the volumes passing through being quite high, yet no indications of mess from multiple persons. You know what you are getting with a Holiday Inn / Holiday Inn Express - this is definitely the best one I've stayed in, especially as the front of house service was so good and memorable.
Date of stay: November 2023
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Reviewed 12 November 2023

Absolutely brilliant value, clean,quiet, great staff and exceptional breakfast with new coffee machines, couldn’t fault it. I was pleasantly suprised how good this hotel was. Plenty of parking also. Good to also

Room tip: Good parking and breakfast
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Henrywinterbottom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 13 November 2023

Dear Henrywinterbottom

Thank you for taking the time to leave this amazing review of your recent experience at our hotel

It was a joy to see you had a faultless stay and that we made it memorable and enjoyable, our team work hard to give our guests the best customer service and it's always great to see we are delivering this

It will be a pleasure to welcome you again in the future

Kind regards

Rachel Thornton
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2023

The room was clean and the main bed comfy. but the small sofa bed in the family room is really a bit too small for the children especially with only one cover . We did ask for another cover for the second night which helped a bit.

We are dinner both nights of our stay and always something wasn’t available on the menu but what we did eat was very tasty. One member of staff in the restaurant and bar was lovely fun and friendly. , sadly I didn’t get his name. He was Spanish that’s all I know.

Breakfast was better the second day than the first and it is definitely good to get there early to get a table and not be crammed in the little breakfast space trying to serve yourself. It would be helpful if they had another place out in the restaurant with some cutlery and milk.

We would stay again as part of a deal but might have to pay for two room: for comfy beds !

Room tip: Go before 8 for breakfasy
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Cathasmum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 28 October 2023

Dear Cathasmum

Thank you for sharing this review we always appreciate guest feedback but we believe this was not meant for our hotel as we have no Spanish staff members

If you want to you can post this review again to the correct hotel you stayed at

Kind regards

Rachel Thornton
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2023 via mobile

Practical hotel, that is fine for a night. Quite dated and pretty dingy lobby, but the staff were friendly and the room was clean. The travel cot provided was very hard, so not sure our daughter slept as well as she could have. With the sofa bed and cot there was literally no space in the room, which I guess is not that unusual. The breakfast was extensive which our kids loved, we were early due to little ones but there was quite a queue for a table by the time we left.

Date of stay: October 2023
Trip type: Travelled with family
Thank matt34812
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 28 October 2023

Dear matt34812

Thank you for taking the time to write a review on your recent stay here with us at the Holiday Inn Express Southampton.

We are pleased to learn you had a comfortable experience and I have shared all your feedback with the team we appreciate all your comments


We hope to welcome you back in the future

Kind regards


Rachel Thornton
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2023 via mobile

A one night stay whilst on business nearby and what a great hotel this is. Room was clean and a good size with good amenities. I want to say a big thank you to Dom who was very welcoming and professional during check-in and also whist using the restaurant and bar. Will not hesitate to recommend this hotel to colleagues and friends. Thank you Holiday Inn Express.

Date of stay: October 2023
Trip type: Travelled on business
Thank Camper13022389586
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 27 October 2023

Dear Camper13022389586

Thank you taking the time to share this great feedback after your recent experience here at the Holiday Inn Express Southampton.

We are delighted to see you were welcomed so well by staff member Dom and that he also looked after you in the restaurant, I have shared all your kind comments with him and the rest of the team we appreciate it so thank you !

We are so pleased we come recommended and it will be a pleasure to welcome you back again in the future

Kind regards

Rachel Thornton
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2023 via mobile

We booked a ‘stay and cruise’ stay at this hotel. We usually park at the cruise terminal, but decided to give this a try. The hotel was really nice and the staff were first class. Everyone on the staff we dealt with were helpful or polite, especially Dominic. He was just great and a credit to the IHG group. He made the difference for us because our arrival wasn’t the best. There is no where near enough disabled bays and all the other bays were full, so we had no where to park. Upon hearing about this, Dominic found us a space (not an actual parking space) near to the reception, helped us with our luggage and was so welcoming throughout. He turned what could have been a bad experience to a very good one. Staff like Dominic really do make a difference. Once in the hotel, the room was clean and tidy, and the general ambience of the hotel was fine. We would stay here again, mainly because of the staff who were nice and helpful.

Room tip: Although it looks like there is plenty of parking, there isn’t and the number of disabled bays is pitiful for such a hotel.
Date of stay: October 2023
Trip type: Travelled as a couple
Thank BelgianBon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 26 October 2023

Dear BelgianBon

Thank you so much for taking the time to leave such a heartfelt and detailed account of your recent stay here at our hotel .

We are delighted we gave you such a Positive experience right from the start and we are happy to see our staff member Dominic looked after you so well along with the rest of the team and I have shared all your kind comments .

We appreciate your feedback and we are so pleased we have given you such a memorable and enjoyable visit .

We hope to be able to welcome you back soon when you next visit Southampton

Kind regards

Rachel Thornton
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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