We stopped here for lunch at west quay - everywhere else was just too busy, I think being on the very very top floor of the dining is why this and a couple of other places were quiet. We ordered a steak baguette and a chicken baguette, with a side of fries, it was a relatively short weight, we could see the chef preparing it in the kitchen behind the counter. It tasted perfect and far better than a kfc, costa, subway etc. I think the comments from others about it being too fast are misplaced, it's supposed to be 'express' we found the staff very friendly and helpful, would definately go here again when shopping.
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