Unfortunately the Dolphin Hotel in Southampton fell very far short of expectations on a recent trip to the city. We spent 3 nights in the hotel and if they had not been fully paid for in advance, I would have left the minute we checked into our room. The first room overlooked the fire escape and some noisy extractor or airconditioning ducts. I complained and we were moved to a room overlooking the car park which was not much better but at least had the advantage of natural light.
The hotel seriously needs to be upgraded. The walls in the corridors are chipped and scuffed and the carpets are worn in places. The housekeeping staff did not replace the towels on one of the mornings and when I called reception in the evening to ask for towels, she said that housekeeping was closed for the day. To her credit she responded to my amazed response by finding some towels herself-thank you for this.
The continental breakfast offered a good selection but the food, particularly the fruit salad, was not fresh.
Generally, I would say that discerning travellers could do far better in Southampton.
- Official Description (provided by the hotel):
- The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more less
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- Also Known As:
- Mercure Southampton Centre Dolphin Hotel Southampton
- Southampton Dolphin Hotel