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“Beautiful, atmospheric hotel”

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Mercure Southampton Centre Dolphin
Ranked #21 of 24 Hotels in Southampton
Hong Kong, China
Level Contributor
163 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 307 helpful votes
“Beautiful, atmospheric hotel”
Reviewed 4 January 2013

We stayed a night here while visiting family.

The hotel is a lovely historic building with plenty of charm and character. It oozes atmosphere and has plenty of touches that give it a real character. We were given a very nice room at the back, which was quiet and comfortable. The furnishings were in tune with the character of the building. The bathroom was large, warm and very clean. The hotel entrance revolving door was just brilliant. Totally inconvenient for us with our luggage, but so characterful and of another epoch.

The staff we encountered were very courteous and helpful and offered good suggestions for drinks and food.

The hotel has its own geocache in the car park!

Only three areas we had issues with. Parking took us ages, first to find it as must have gone round in a circle about 5 times before spotting the sign on the alley behind the hotel, and then to grab a space as it was full due to an event. Secondly, the bed was clean but two really obese people must have used it before as it had deep dips. Third, there is no real ale on tap in the hotel bar and wifi is pricey anyway, so we went to Weatherspoons, less than a minute up the road for our drinks and to use the internet as they have free wifi.

However, all in all, we loved this place and would certainly return.

Room Tip: Head to Weatherspoons for real ale and free wifi (it's 5 pounds for an hour's use in the hot...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank wanderingoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 5 January 2013
Dear Guest

Thank you for your review

I am delighted to read you enjoyed your stay and appreciate all your feedback.

We hope to have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (372)
Date | Rating
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France
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 January 2013

The lounge and bar areas are nice and comfy, bar food reasonable and tasty, staff very polite and friendly. The hotel is very central to shopping - West Quay is an easy 5-10 minute walk away. Having said all that, this is NO WAY a 4 star hotel; the bedrooms were very tatty, carpet all "rucked up", there was a hole in the corner of the bathroom floor, the tiling grouting was grubby, beds not made properly, pillows SO hard that we both woke up with headaches from neck ache/strain. Compare this with The White Hart Mercure in Salisbury, also a 4 star, and they are WORLDS apart - (that one is gorgeous). I assumed that being a Mercure, the standard would be the same, but no.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank catwoman59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 3 January 2013
Dear Guest

Thank you for reviewing your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel.

I was sorry to read of your concerns for which I sincereley apologise. There is always a duty manager available, who could have made your stay more enjoyable, if they had been made aware of the situation.

Thank you again for your feedback and I do hope you will choose to stay with us again in the future.

kind regards

Neil Brailsford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 December 2012

We struggled to find the entrance to the car park and went in circles for a bit. We had a very good stay, in a family room, the windows rattled a little at night, but that's just because its a very old building. The mattress on our bed was rather old, it had his and hers dips so if one tried to get close to the other you would roll back to your own side! The food was nice best bit of steak I've had in a while! My sister had a Caesar salad and it had fish on top of it! Apparently Caesar salad is served with anchovies...maybe it's a posh thing but we never had fish on our salad! Drinks are pricey we spent a small fortune at the bar. All in all we had a pleasant stay

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Masterjjms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 31 December 2012
Dear Guest

Thank you for reviewing your recent stay with us here at The Mercure Southampton Centre Dolphin Hotel.

I am glad you enjoyed your stay and will ensure your feedback is communicated to our Head Chef.

We hope we have the pleasure of welcoming you back soon

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 December 2012

We stayed one night in this hotel having paid an excellent price for our room. The staff went out of their way to be friendly and helpful and there was a personal touch so often lacking in a chain hotel. Our room was small but it was warm,comfortable and we slept very well. The room was at the back of the hotel and therefore quiet. Dinner was good as again was the service. This is a very old Grade two listed building with an interesting history and comparisons with a modern build would in my opinion be unfair.We will definitely stay again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nadiner450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 31 December 2012
Dear Guest

Thank you for reviewing your stay with us.

I was very pleased to read you enjoyed your stay and were impressed by the high quality of service, I will ensure your kind words are passed onto the team.

We look forward to welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Wales
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 29 December 2012

Just returned from The Dolphin & cannot rate it highly enough! Used the hotel as a base for visiting the Bond in Motion exhibition at Beaulieu & everything about it was great. The room, although a standard one, was spacious & spotlessly clean with everything we needed. Even though the hotel was central to town it was extremely quiet, we didn't even hear people in the next room! We had dinner in the Signature Restaurant both nights & the food was superb as was breakfast. The staff were very friendly & helpful, taking time out to talk to the guests & we were all given complimentary brandy coffees on Boxing Night, a lovely touch. I would definitely recommend The Dolphin!

Room Tip: Ask for a room at the back of the hotel, they seem to be quieter
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank paula121065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 30 December 2012
Dear Guest

Thank you for reviewing your stay with us here at Mercure Southampton Centre Dolphin Hotel.

I was delighted you enjoyed your stay with us and will ensure your kind words are communicated to the team.

We hope to welcome you back very soon.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 December 2012

We booked two rooms for one night before boarding the QM2 for a westbound crossing. The property is an older property and has character. The rooms were comfortable and the staff friendly. The location was fine for exploring some of Southampton before boarding.

The remains of the historic Holyrood Church are literally next door and one of the anchors from the QE2 is practically in front of the property. There are other remnants of historical Southampton that survived the bombing blitz of 1940 within short walking distance from the Dolphin making this a great place to stay in Southampton.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank denverflier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 29 December 2012
Dear Guest

Thank you for reviewing you stay with us here at The Mercure Southampton Centre Dolphin Hotel.

I was delighted to read you enjoyed your visit, we are very luckly to be surrounded by many of the orginal features of this great city in being loctaed in 'the old town'.

We hope to have the pleasure of welcoming you back before your next cruise departure.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2012

Two years ago we came to this hotel for Christmas lunch - it was amazing. We decided to visit again this year as we had been so impressed - the experience was horrendous. Firstly we were told as we arrived that none of us had ordered fish even though my sister had rung up the previous week to order our food. We were made to feel as if it was our fault. Our starters were brought and the waiter had no idea what he was serving - when my brother in law asked what it was, he said he had better go back to the kitchen to find out. The haddock was inedible - it was so overcooked, my fork was literally bouncing off of it! The carvery was very poor and was NOT worth the £50 we had been charged. The beef was tough and impossible to cut, the stuffing had been deep fried and the yorkshire puddings were rock hard. The desserts were edible but served with no flourish or finesse considering we had paid £50 a head. There were very few staff on and those who were working seemed to have no idea whatsoever. Unfortunately this restaurant's Christmas meal experience has gone totally downhill and we will certainly not be returning again. My sister will be writing to head office as our Christmas lunch was totally ruined. Christmas musical entertainment was promised on the hotel's website but when we arrived there was nothing and the atmosphere was very bland. Never again!

  • Stayed December 2012, travelled with family
    • Value
    • Service
Helpful?
1 Thank Katie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 29 December 2012
Dear Guest

I am sorry to read of your disapointment for which I sincereley apologise we will be in touch with your party to resolve the issues.

In the meantime apologises again from all the team here at The Mercure Southampton Centre Dolphin Hotel.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Southampton Centre Dolphin

Property: Mercure Southampton Centre Dolphin
Address: The Dolphin 34-35 High Street, Southampton SO14 2HN, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Southampton Centre Dolphin 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more   less 
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Also Known As:
Mercure Southampton Centre Dolphin Hotel Southampton
Southampton Dolphin Hotel

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