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“Sleepless nights” 3 of 5 bubbles
Review of Mercure Southampton Centre Dolphin

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Mercure Southampton Centre Dolphin
Ranked #20 of 24 Hotels in Southampton
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Sleepless nights”
3 of 5 bubbles Reviewed 13 September 2013

Our room was on the third floor at the front of the hotel. The room itself was pleasant enough but only had single glazing. As it had been a warm day with the sun beating into the room all afternoon we had to leave the windows open and as a result the revellers in the TWO clubs opposite kept us awake until 3 a.m. Take ear plugs or be prepared to get hot and bothered in an airless room.

Room Tip: Do not take a room in the front of the hotel. They overlook the two clubs.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Glyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 14 September 2013
Thank you for taking the time and trouble to review your stay with us here at The Mercure Southampton Centre Dolphin Hotel.

I am sorry to read you did not enjoy a good night sleep for which I sincereley apologise.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,448 reviews from our community

Traveller rating
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    119
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (362)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
cluj
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 7 September 2013

I stayed here for 2 weeks,centre location , the hotel is very nice, to be painted.
Very well preserved, 5 minutes away from Tudor's House Museum, from Spitfire Museum, from everything.
Breakfast is awesome, black pudding to die for.

  • Stayed December 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 8 September 2013
Thank you for taking the time to review your stay with us, really pleased to read you enjoyed the historic values of the hotel and its location which is perfect for exploring the city.

We hope to have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Varberg, Sweden
Level Contributor
121 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
2 of 5 bubbles Reviewed 5 September 2013

Old hotel, low or maybe average standard, many stairs, small rooms, staff do not bother about you, not a good food and not very Clean, Location though very good and propably that is we booked but I would not book again

  • Stayed May 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank janmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 6 September 2013
Thank you for taking the time to review your stay with us here at The Mercure Southampton Centre Dolphin hotel.

I am sorry to read you did not enjoy your stay, I hope you will give us the opportunity to change your perception by staying with us again in the future.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Southampton hotels

Dallas, Texas
Level Contributor
4 reviews
3 of 5 bubbles Reviewed 4 September 2013

We stayed here 2 nights before a cruise in July. Nice lobby and very friendly staff. I would stay here again before a cruise, just not in July or August. NO A/C and they were experiencing higher than normal daytime temperatures. That aside, the location is great. You are within walking distance to several PUBS, restaurants and the cruise line docks. Also very large shopping center a few blocks away. We were in a ground floor room at the rear of the building and it was very quiet. No street noise that others have mentioned.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MARKHDTV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 5 September 2013
Thank you for choosing the Mercure Southampton Centre Dolphin hotel for your pre cruise stay.

I was pleased to read you enjoyed your stay in one of our ground floor rooms and have noted your contructive feedback which we really appreciate.

We hope to have the pleasure of welcoming you back in the future.

Kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 4 September 2013 via mobile

Perfect to walk to everything. Lobby was nice. Rooms are ok. No sir conditioning. We were able to get a small fan and keep window open no screens. Rooms are odd and old feel. Our room was a small one. It's an old hotel bathroom was large. Staff was nice and pleasant and helpful. Convenient for a night before a cruise. Not sure how the more expensive rooms would be like. I would stay again for convenience . Us standards. Just ok hallway rugs old. Walls need painting.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lltravel04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 5 September 2013
Thank you for taking the time to review your stay with us here at The Mercure Southampton Centre Dolphin Hotel.

We really appreciate your feedback that will be addressed and I do hope you will choose to stay with us again in the future.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartlepool, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

Very Pleasant Hotel..Quite close to all of the attractions. Ideal for viewing the cruise ships. This was why we went - We had a look around the Oriana before it sailed. - We stayed 2 x nights in the Dolphin - easy to get to from the Airport - the Unilink stops outside - We only had breakfasts in the hotel - but there were lots coming in on a night to eat - the spread on a morning was very good -- lovely sausages !!

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chen0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 12 September 2013
Thank you for reviewing your stay with us here at The Mercure Southampton Centre Dolphin Hotel.

Really pleased to read you enjoyed your stay and the sausages, I will ensure your feedback is shared with the kitchen brigade.

We hope to welcome you back soon.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
97 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 2 September 2013

Found this place via the tourist accommodation in Southampton.
At the time it was offering B & B for two with up to 14 days parking for £135 although our needs were just for 7 days.. Surprisingly this also included taxis to and from the ship. I believe this changes depending on availability, as to be expected.
Our stay was pleasant service and food was exceptionally good, location is excellent near to both the main street and close to the port.
Although this hotel is old and reasonably well maintained our only quibble is of the curtain rail hanging from its fixings making it nearly impossible to close the curtains reported at 3pm on our arrival and not dealt with buy the time we left, shame about this as regardless, we shall still be returning in the future, the cost was £60 less than others who, at the time, offered just 7 night parking for £195. Try the Chinese restaurant (Royal Wok) opposite it is great!

Room Tip: Do not take a room facing the main street because of the noise.
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David4555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 3 September 2013
Thank you for choosing the Mercure Southampton Centre Dolphin hotel for your pre cruise stay.

Appreciate all your feedback and apologise that the curtain was not fixed, this has now been addressed, but pleased to read you enjoyed your stay overall.

We look forward to welcoming you back in the future.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Southampton Centre Dolphin

Property: Mercure Southampton Centre Dolphin
Address: 34 - 35 High Street, Southampton SO14 2HN, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Southampton Centre Dolphin 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more   less 
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Also Known As:
Mercure Southampton Centre Dolphin Hotel Southampton
Southampton Dolphin Hotel

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