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“The only poor thing about this hotel was the pillows!”

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Mercure Southampton Centre Dolphin
Ranked #21 of 24 Hotels in Southampton
Boston, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The only poor thing about this hotel was the pillows!”
Reviewed 14 November 2013

Brilliantly situated in the centre of Southampton 200 yards from the West Quay shopping centre. They have their own car park which is handy and only charge £4 for 24 hours parking.
Breakfast was lovely but glad we got there before the rush at 9am when people were queuing for what seemed like ages ...I would have been a bit miffed!

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ChrisandMandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 15 November 2013
Thank you for taking the time to review your stay with us here at the Mercure Southampton Centre Dolphin Hotel.

We really appreciate your feedback that will be used to help us improve the standards of service and facilities we offer.

We look forward to welcoming you back on your next visit to Southampton.

kind regards

Neil Brailsford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (377)
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English first
Gloucester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 November 2013

This hotel provided excellent value for the town centre with ample parking (only £4 for 24 hours). We were given a spacious well appointed room. Reception staff were friendly, helpful and knowledgable. The buffet breakfast also had a great selection of quality hot and cold items.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 14 November 2013
Thank you for your review.

We really appreciate your feedback an are pleased you enjoyed you stay, we look forward to welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hereford, United Kingdom
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 November 2013

Stayed here 1 2 and, with 3 November with my wife.
I had previously stayed here in Cowes week and thought the hotel was generally good then and so re booked. As the hotel advertises it is very old so don't expect super modern inside, but it is very clean and the staff are all extremely polite and helpful. The lower restaurant was being refurbished and so breakfast was served upstairs in another suite, which I think put the staff under a little pressure but the breakfast and food was good. the room wads very clean but the carpet looked a bit tired
BUT why cannot the hotel group make some representations to the local police or council about the row coming from the Oasis club opposite the front of the hotel. I would have thought that the hotel contributes more to the local economy than the "people" (animals?)that seem to spend the night drunk, shouting and swearing till 2.00am on Friday and Saturday night. Avoid a room at the front!
My first stay was at the back and no complaints at all.

Room Tip: Do not stay in the front rooms
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank llantwitgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 11 November 2013
Thank you for taking the time and trouble to review your stays with us here at The Mercure Southampton Centre Dolphin Hotel.

Really pleased to read you enjoyed your stay with us and found the team professional and friendly I will of courses ensure your kind words are shared with the team.

I also appreciate and note your constructive feedback.

kind regards

Neil Brailsford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, Derbyshire
Level 6 Contributor
96 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 November 2013

Stayed here twice in the last 2 weeks prior to a cruise.
The staff are lovely, room 214 a good choice, it was very quiet.
Breakfast was lovely, with a good selection of hot and cold food.
We chose to eat at the Coriander Lounge just across the road - fantastic curry. 2 weeks ago we went to the Isle of Wight on the ferry and ate at the Coast - excellent meal too!
Will definately stay here again.

Room Tip: Ask for a large, quiet room.
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  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
2 Thank escapingfromwork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 3 November 2013
Thank you for reviewing your two recent stays with us.

Really pleased to read you enjoyed you stay with us here at the Mercure Southampton Centre Dolphin Hotel and hope to be welcoming you back for a third time very soon.

kind regards

Neil Brailsford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level 5 Contributor
67 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 2 November 2013

Stayed at the Dolphin last weekend and have to say we were disappointed. It's only plus is that it is well located near the shopping area and the docks.
Finding the car park was a bit difficult and to find that there was a charge was a bit galling. The car park is very small so be wary as you may not get a space.
The reception desk is way too small for the number of guests arriving early afternoon. The front desk staff were very stressed..
We were allocated room 211 on the second floor but the lift only goes to the first floor, you have to walk up the next flight.
The room was small but adequate and quite comfortable for a night or two. Wi fi is free.
But BEWARE, rooms on the front of this hotel are very noisy with traffic noise and on weekends from the night club across the road. Also our room was directly above the function room with a heavy beat going on until after 1am.. They specialise in weddings to what I suspect is to the detriment of staying guests. You need ear plugs. They don't give you any prior warning about the function room directly below.
Breakfast is way overpriced at £13.95, you can get a similar breakfast in an excellent café a matter of 50 metres away for £5.95.
Would I book again? no way.

Room Tip: Don't book a room on the street side of the hotel
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  • Stayed October 2013, travelled as a couple
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Helpful?
Thank ceclowry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 3 November 2013
Thank you for taking the trouble to review your stay with us.

I was sorry to read you were disappointed with your stay here at The Mercure Southampton Centre Dolphin hotel for which I sincerely apologise.

The points we can address will be taken on board however I am confused with your comments about the car park being small - we have 80 spaces!

Thanks again for your feedback

kind regards

Neil Brailsford
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 November 2013

Stayed overnight at the Dolphin prior to a cruise holiday. Only a short taxci ride form the train station and then likewise to the port. The reception staff were very welcoming, helpful and friendly - a 5 star rating for them. Had a room on the first floor and despite there being a lift to the floor we still had to negotiate stairs to get to our hidden away room - we managed however. The room was small but functional. Not a problem for an overnight stay. Liked the style of the hotel but it is in need of some loving care here and there - paint flaking off and the toilet unstable - not secured properly to the floor. Had to keep the curtains closed as we had no blinds or nets and therefore the room lacked a degree of privacy when dressing in the morning.
The hotel had a small bar but was fine for us. Didn't eat at the hotel but would suggest going to Wetherspoons Pub just along the road - breakfasts there is excellent quality and value for money - £6 for a full English and freshly cooked. This provided a brillainat start to the day.

Room Tip: If you have any needs or difficulty then let the staff know in advance so that they can give the the...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Splendoura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 3 November 2013
Thank you for choosing The Mercure Centre Dolphin Hotel for your pre cruise stay.

We really appreciate your feedback and hope we will have the pleasure of welcoming you back very soon.

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcestershire
Level 5 Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 2 November 2013

This is a good, basic hotel, very reasonably priced when compared to others and very conveniently located for the shopping centre. Desk staff were very polite, even when dealing with rude and difficult guests. All of the staff in this hotel speak to the guests in passing and are friendly and charming. The room was clean and functional, with the usual desk and chair, small wardrobe, ironing board and iron. Beds were a little too soft for me, but that is a matter of personal taste. The bathroom needed updating, the shower kept changing from hot to cold and the shower head could have done with a de-scale. Very soft, luxurious and generously-sized towels, which I loved. Toiletries supplied, but not of particularly good quality. Three tissues were supplied in the room, together with one disposal bag in the bathroom - for two nights - which did not impress. I can understand that some guests might take them unnecessarily but, even so, a reasonable number should be supplied for guests' use. There was a notepad with two sheets of paper and a pen that didn't work. Breakfast was plentiful, buffet-style, with a choice of full English breakfast, various breads and pastries, cereals, fresh fruit and fruit salad, dried fruits, yogurts and probiotics, with a menu for additional dishes, so something there for everyone. Parking is £4 for 24 hours, which I thought was very reasonable, as many hotels in Southampton do not have parking. I would definitely stay at this hotel again and I would recommend it to other travellers.

Room Tip: Rooms at the side and back of hotel are considerably quieter. Convenient parking behind the hotel.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gardenlover13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this review, 3 November 2013
Thank you for taking the time to give us your feedback on your recent stay with us which is valuable to us.

We do hope we will have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin Hotel in the future

kind regards

Neil Brailsford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Southampton Centre Dolphin

Property: Mercure Southampton Centre Dolphin
Address: The Dolphin 34-35 High Street, Southampton SO14 2HN, England
Phone Number:
Region: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Southampton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Southampton Centre Dolphin 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more   less 
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Also Known As:
Mercure Southampton Centre Dolphin Hotel Southampton
Southampton Dolphin Hotel

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