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Mercure Southampton Centre Dolphin
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Reviews (1,663)
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All reviewsprivilege roomhigh streetone way systemcruise packagecity centrethe hotel car parkoxford streetstayed here for one nightisle of wightfull englishgood nights sleepcruise terminaldolphinswetherspoonsportannexdocks
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942 - 947 of 1,663 reviews
Reviewed 17 May 2014

We stayed here before our cruise and were pleasantly surprised. It used to be the Dolphin but obviously has been taken over and done up. They do a good cruise package whereby they take you to the ship and back. Our room was very comfortable. The staff were charming and the food was good. Our waitress Sarah was particularly sweet. We will definitely go again next time we cruise from Southampton. The only down side was that the corridor could do with a lick of paint!

Room Tip: Our room was in the main hotel.
  • Stayed: April 2014, travelled as a couple
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1  Thank critiquenottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded 18 May 2014

Thank you for choosing to stay with us prior to your cruise departure.

Delighted to read you enjoyed your stay and I will ensure you kind words are shared with Sarah

We look forward to welcoming you back soon

Kind regards

Neil Brailsford
General Manager
Mercure Southampton
Centre Dolphin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

Its a nice relaxed hotel with excellent Staff. The car park is very useful and the hotel is certainly central and convenient. The restaurant food is very good and we liked the bar. Did I mention how good the staff are?!

So I'm almost reluctant to make any negative comments but the two rooms we had over three nights had issues. The first night was spent in a very small double with virtually no storage space. A tiny wardrobe was half-filled with an ironing board and iron. There was only one small draw in the room and that had a hairdryer and Bible in it. It is the first time I have stayed in a hotel or B&B room anywhere in the World without an empty draw. We could have coped if it had been for one night.

In fairness our request to change rooms was positively dealt with. Our new room was a huge improvement. Unfortunately it was located in close proximity to what I assumed were fridges and working areas which resulted in noise and disturbance. I suppose the moral of this tale is to seek a room upstairs and if necessary pay more for 'Privelige' rooms. We never viewed them but
imagine they were much better.

Room Tip: Go for the rooms on the higher floors as long as they are sizeable.
  • Stayed: May 2014, travelled as a couple
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1  Thank DavidAnne65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded 15 May 2014

Thank you for reviewing your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel your feedback is important to us.

I was pleased to read there were many positive aspects of your stay and have also noted the constructive points raised.

We do hope to have the pleasure of welcoming you back in the future.

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

The check in was smooth and polite, free internet for as many devices as you require.
The room was not in main block but in main walkway between hotel and car park and a shortcut for walkers to city centre so lots of noise, also there was a picnic table close by which seemed to be the smoking area so noise there too and the fact the door was not a great fit made it drafty and noisy, plus the curtain had to be lifted over the door hinge to keep out the light.
The room itself was compact, bathroom small but functional and all very clean. Lots of old wooden beams as this part of the property was previously something else but unsure what.
Parking was ok as i arrived at 230pm but i noticed others struggling to park after 5pm as car park not huge. Shopping centre is easily reached on foot and overall a pleasant experience, would prefer to be in main block if i stayed again.

  • Stayed: May 2014, travelled solo
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1  Thank t7azqcb5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded 14 May 2014

Thank you for posting a review on trip advisor your feedback is important to us.

I was pleased to read overall you enjoyed your stay with us and have noted your comments. This particular room was orginally one of the stables when the hotel was a coaching inn so very much steeped in tradition!

I do hope we will have the pleasure of welcoming you back in the future.

kind regards

Neil Brailsford
Mercure Southampton
Centre Dolphin Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

Stayed for 4 nights, lovely top floor room overlooking main street. Can hear some street noise but ear plugs are provided if you are a light sleeper. Hotel is directly opposite a lap dancing club which closes at 4-5am but the club is quite discreet and we never heard any disturbances from it.

Bed was comfy, room was clean and staff were friendly and helpful.

Only objection was the £5 per night car parking charge, this doesn't seem very fair if you've already paid over £300 to stay there, parking should be free of charge for residents. This is the only thing that puts me off staying again, will look for hotel with free parking in future.

Room Tip: If you cannot manage some stairs, ask for a room on 3rd floor or below as lift only goes as far as 3rd floor.
  • Stayed: May 2014, travelled as a couple
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Thank SarahC73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded 13 May 2014

Thank you for revwing your stay with us here at the Mercure Southampton Centre Dolphin Hotel.

I was pleased to read you enjoyed your stay and I really appreciate your feedback and comments and will ensure this is shared with the team.

In regards to the charge for car parking, whilst I appreciate there is a charge it is very competitive in the local market place, particularly when we are located in the city centre.

I do hope we will have the opportunity of welcoming you back.

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Mercure Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded 10 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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