We had booked a 'Cruise and Stay' package and booked in our car on arrival. I will not dwell on the hotel in general, good mid-priced hotel, pleasant enough room and breakfast.
The trouble started when we arrived at the port and had to wait ten minutes in a freezing wind for the very nice taxi driver to confirm that we did indeed have a package and therefore the taxi was pre-paid. On our return I rang the hotel and asked for our taxi giving details of number of passengers and baggage. After waiting over a half hour and still no taxi I re-phoned the hotel, was told, I hadn't rung them this morning, it was up to me to ring the taxi company and when I asked for the number, it was given in a very rude manner. Taxi arrived speedily and we were on our way.
When I went to get our car keys I was given no explanation of this appalling behaviour, nor an apology, even when I immediately cancelled our August booking.
- Official Description (provided by the hotel):
- The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more less
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- Also Known As:
- Mercure Southampton Centre Dolphin Hotel Southampton
- Southampton Dolphin Hotel